Customer Service

CLARICE DECOTEAU

**************@*****.*** 267-***-**** Chester, PA 19013

Summary

Experienced in managing incoming customer inquiries through phone and email communications, demonstrating

strong customer service skills. Effectively resolved guest complaints to enhance customer satisfaction, utilizing hotel

management software for reservation processing and cancellations. Supervised daily operations to ensure efficient

performance, while training new team members on policies and procedures. Proven ability to manage inventory

levels and organize product displays to support sales objectives.

Skills

* Customer service

* Reservation processing

Experience

Days Inn Hotel Chester, Pennsylvania

Customer Call Center Representative

02/2025 - Current

Aldi Woodlyn, Pennsylvania

Assistant Manager

07/2024 - Current

Giants Food Store Aston Mills, Pennsylvania

Customer Service Representative

05/2021 - 09/2025

Education and Training

Chester High School Chester, Pennsylvania

High School Diploma

06/2022

* Complaint resolution

* Hotel management software

Managed incoming customer inquiries through phone and email

communications.

Resolved guest complaints efficiently to ensure customer

satisfaction.

Processed reservations and cancellations using hotel management

software.

Supervised daily operations to ensure efficient store performance.

Trained and mentored new team members on store policies and

procedures.

Managed inventory levels and organized product displays for

optimal sales.

Assisted customers with product inquiries and service-related

issues.

Processed transactions accurately using point-of-sale systems.

Managed inventory levels and restocked shelves as needed.

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