Customer Service Representative
Resume:
A’sharia Thomas
Atlanta, GA *************@*****.*** 786-***-****
Dedicated professional with a strong background in customer service, skilled in handling inquiries, resolving issues, and delivering positive experiences for customers. Committed to maintaining high standards of communication and efficiency, and eager to contribute to customer satisfaction and support.
WORK & RELEVANT EXPERIENCE
Teacher’s Assistant
Slater Elementary
Atlanta, GA
July 2024 - Present
• Assisted in managing classroom activities, maintaining a safe and inclusive learning environment.
• Developed and implemented age-appropriate curriculum to support cognitive, social, and emotional growth in early childhood education.
• Fostered a nurturing atmosphere that promoted inclusivity and respect among students.
• Collaborated with the lead teacher to support a positive and welcoming classroom environment. Customer Service Representative
Southeast Trans
Atlanta, GA
Nov 2023 - Aug 2024
• Remotely managed a high volume of incoming calls while assisting customers with inquiries.
• Delivered exceptional customer service by helping customers with their needs, resolving issues, and ensuring positive experiences.
• Consistently met or exceeded performance metrics related to response time, resolution quality, and customer satisfaction. Cashier/Sales Associate
Walmart
Lithonia, GA
Dec 2022 - Feb 2024
• Operated cash register and processed customer transactions accurately and efficiently.
• Assisted customers with locating products, answering questions, and providing product recommendations to enhance the shopping experience.
• Maintained a clean and organized checkout area, stocked shelves, and supported team members as needed. Cashier/Customer Service
T.G.I Friday’s
Lithonia, GA
Jan 2022 - Feb 2023
• Processed orders and handled payments, ensuring accuracy and efficiency at checkout.
• Proficiently operated the POS system to process transactions accurately ensuring smooth and timely checkout experiences for customers.
• Provided friendly and attentive service, resolving customer concerns to promote a positive dining experience.
• Assisted with order packing and ensured orders met quality standards.
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Cashier/Customer Service
Zaxby’s
Lithonia, GA
July 2021 - Jan 2022
• Operated the cash register, processed payments, and took customer orders with a focus on accuracy and efficiency.
• Responded to customer inquiries and concerns, delivering quality service and maintaining a positive atmosphere.
• Helped maintain cleanliness in the customer service area, supporting a welcoming environment. Cashier/Customer Service
Davido’s Pizza and Wings
Lithonia, GA
Oct 2020 - May 2021
• Handled customer orders, processed payments, and assisted with order packaging.
• Addressed customer inquiries and resolved issues, contributing to a positive customer experience.
• Maintained cleanliness and organization in the work area to ensure a safe and pleasant environment. A’sharia Thomas
Atlanta, GA *************@*****.*** 786-***-**** EDUCATION
Health Sciences Major
Georgia State University
August 2024 to Present
Fellowship
Leap Year Program
July 2024 to Present
High School Diploma
MLK High School
Graduation: 2024
Professional Development Certification [August 2024] Vocabulary Instruction Certification [October 2024] CPR Certification [May 2024]
Food Handler Certification [April 2022]
REFERENCES
Keshia Goodman
Loan Signing Agent
*********@*****.***
DeMario Hardmon-Fort
Operations Manager
***@**********.***
Natasha Burrowes
Educator
**********@*****.***
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