Customer Service Data Entry
Resume:
YAGHOOB S. EBRAHIMI Resume Seattle, WA 98115, 206-***-**** *********@*****.***
Have years of professional/technical experience at federal government agencies and private industry .
Seeking a remote/hybrid position as technical data entry/analysis, online training, call center (not sales or commission-based jobs) and technical customer service.
Expertise that I am seeking for a job
Clerical experience at government and private industry offices.
Proficient with Microsoft Office: Word, Excel, Spreadsheet, PowerPoint, Outlook, and Teams.
Google IT certification, which consists of: Technical Support Fundamentals, The Bits and Bytes of Computer Networking, Operating Systems and You Administration, and IT Infrastructure Services.
Continuous employment experience/ability to safeguard sensitive and confidential information
And documents, according to the rules.
DSHS-certified medical/social work interpreter for five languages, serving the public
Customer Service/answer general public technical questions via phone/email/in person and Zoom/video.
Employment history
1.Washington State DSHS-Certified Social Work and Medical Interpreter for Farsi, Dari, Tajik, Turkish, and Azerbaijani languages, 2018-present.
By contract agreements with the local interpretation agencies, served hospitals, doctors/clinic offices, King County Superior Courts, arbitrations, social security, immigration, attorneys, and other government offices;
The majority of daily medical appointments were for refugee/immigrant populations from Afghanistan, Iran, Tajikistan, Azerbaijan, and Turkey;
During the check-in, each client met with the patient service representative/patient care coordinator, or medical assistant helped the patient to show an identification card, insurance card/type, checked list of medications, past health history, and purpose of the appointment, followed by the provider visit/communication with the patient;
Last year had accomplished 1400+ appointment jobs, and since 2018 5000+ jobs;
Some appointments happened in the residence of the clients. They were in the presence of the DSHD social workers to evaluate the health and well-being of the elderly or disabled people for benefit determinations.
2. Adjunct faculty of online math/stat courses at Pierce College, Steilacoom WA. 2019-Dec 2024.
Designed and taught 2-4, online 5-credit courses in statistics, and calculus each quarter.
Used the Internet and Canvas/WAMAP platforms for all materials/activities of the course.
Checked students’ progress continuously, answered questions/advised them when needed.
Communicated using MS Outlook/Word/PowerPoint/Excel, Spreadsheet, Team, Adobe Acrobat, MATLAB and Zoom/Videos/Telephone.
3. FAA Technical Center, Atlantic City, NJ, 2009-2018.
Operations research analyst. As part of the team monitored, collected, recorded, quality controlled, and analyzed the data according to the separation criteria to mandate the safety of ATC operations.
By using data analysis data enforced the separation of deviations and violators through on-time maintenance of the airline's fleet according to the manufacturer's recommended airplane maintenance documents.
Post the processed data on the web. As a customer service answer questions via email or telephone.
Trainer of the FAA internal/external clients with software tools.
Educations Credentials
•Recipient of the U.S. Government Boren EHLS Fellowship, this program was funded by the Defense Intelligence Agency (DIA). The Program started on 2/19/2008 and ends on 8/22/2008. The classes total 720 hours and included classes such as: English for the Professional Work Place I, II, III; Setting up/running/ managing meetings; Effective communications, writing skills and practice for preparing daily briefings, memorandums/letters, /reports in a government office; Studies in Public Policy Issues; Argumentative Report Writing; and Negotiation and Mediation Skills. University of Washington, Seattle.
•MS applied mathematics, University of Washington, MS in aerospace engineering MS in statistics, and BS, Mathematics, University of Tehran, Tehran-Iran.
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