Customer Service Inventory Control

Kevin L Watkins

Exeter, CA *****

559-***-**** *******@*****.***

Professional Summary

Experienced and results-driven retail professional with over 35 years in the industry, including 25 years in management roles. Proven track record of leading high-performing teams, driving sales growth, and delivering excellent customer service. Skilled in inventory control, team leadership, training, and operational efficiency. Committed to building strong customer relationships and maintaining a positive store environment that supports both team success and business objectives.

Work Experience

Store Manager

Dollar Tree – Exeter, CA

April 2013 – April 2025

- Oversaw all store operations including staffing, merchandising, inventory control, and customer service.

- Managed and trained a team to meet performance goals and maintain store standards.

- Ensured compliance with company policies and safety procedures.

- Drove sales growth through effective merchandising and customer engagement.

- Conducted regular performance evaluations and team development sessions.

Department Manager

Lowe’s – Visalia, CA

June 2006 – April 2013

- Managed daily operations of assigned department, including inventory, merchandising, and customer service.

- Trained and supervised associates to ensure high performance and adherence to company standards.

- Collaborated with store leadership to plan sales strategies and improve department productivity.

- Maintained accurate stock levels and executed seasonal merchandising plans.

- Provided expert assistance to customers, ensuring satisfaction and repeat business.

Education

California State University, Fresno – Fresno, CA

Bachelor of Arts in Liberal Arts – Expected Graduation: 2026

College of the Sequoias – Visalia, CA

Associate of Arts in Music

Associate of Science in Liberal Arts – May 1996

Skills

- Retail Operations Management

- Team Leadership & Staff Training

- Customer Service Excellence

- Inventory Control & Merchandising

- Scheduling & Labor Management

- Conflict Resolution & Problem Solving

- Point of Sale (POS) Systems

- Time Management & Organization

- Budgeting and Cost Control

- Visual Merchandising

References

Stefan Canales

District Supervisor (Former)

Dollar Tree

Phone: 1-530-***-****

Jennifer Woods

Regional Supervisor

Big 5 Sporting Goods

Phone: 559-***-****

Additional references available upon request.

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