Customer Service Client Support

Tabitha N. Biel Luak

Email: ********@*****.***

Edmonton, AB

Professional Summary

Dedicated and compassionate professional with extensive experience in customer service, community outreach, and youth education. Proven ability to engage diverse communities with cultural sensitivity, strong interpersonal communication, and exceptional organizational skills. Fluent in both English and Nuer, with a strong foundation in administrative operations, teaching, and client support.

Core Competencies

●Exceptional interpersonal and communication skills

●Effective time management and organizational abilities

●Team-oriented with the ability to work independently

●Culturally competent and respectful of diverse religious and ethnic backgrounds

●Proficient in Microsoft Office Suite (Word, Excel, Outlook)

●Fluent in English and Nuer

Professional Experience

Community Animator

Action For Healthy Communities

2025

●Community mobilization and connection

●Capacity building through strength-based approach

●Community development asset assessments

Customer Service Representative

Golden Arrow, Edmonton, AB

2016 – Present

●Transport students safely to and from school

●Conduct regular and chartered routes within and outside the city

●Ensure the well-being of students during transit

Community Service Assistant

All Saints Anglican Church, Edmonton, AB

2013 – 2015

●Greeted attendees and responded to service inquiries

●Managed attendee registration and service coordination

●Maintained facility cleanliness and assisted in food preparation and distribution

Administrative & Client Support Assistant

YMCA Melcor Village, Edmonton, AB

Aug 2014 – Oct 2014

●Scheduled appointments and followed up with clients by phone

●Supported client use of office equipment, including fax, copier, and scanner

●Maintained records, updated forms, and distributed client mail

●Took meeting minutes and shared timely communications with staff

●Assisted with general office administration

Education & Certifications

Bachelor degree – Psychology

Concordia University of Edmonton (CUE), Edmonton, AB 2025

Certificate – English as a Second Language (ESL)

Northern Alberta Institute of Technology (NAIT), Edmonton, AB 2014

CPR, First Aid, AED, CIP Training

Edmonton, AB 2014

Diploma – Lay Institute of Global Health

Nairobi, Kenya 2010

Diploma – Computer Technology

Komarock Computer Technology Training Centre, Nairobi, Kenya 2008

Volunteer Experience

●Church volunteer supporting Sunday School activities, painting, and materials preparation

●Food service assistance for Sunday breakfast programs

●Community outreach and support for congregational services

Personal Interests

●Singer and songwriter

●Writer and translator

●Reading novels and staying informed through current events

Contact this candidate