Customer Service Administrative Assistant

Tenille Benson **** W Union Hills Dr

Glendale, Az 85308

P: 413-***-****

E: **************@*****.***

PROFILE

Customer-focused professional with over 5 years of experience in customer service, administrative support, and light debt

collections. Proven ability to manage accounts, resolve payment disputes, and maintain accurate records. Strong communication

and negotiation skills, with a track record of building positive relationships with clients and ensuring timely payments. Seeking to

leverage my expertise in a Debt Collections role.

WORK EXPERIENCE

March 2021 — January 2023

Mark Heldenbrand Law Office Mesa AZ - Administrative Assistant & Receptionist (Light Debt Collections)

Oversaw client account management, diligently tracking overdue payments and initiating effective collection strategies.

Communicated with debtors, skillfully negotiating settlement and payment plans.

Utilized DAKCS software for accurate data entry and record-keeping.

Processed incoming payments, maintaining up-to-date client records reflecting current balances.

Drafted and sent payment reminders and collection notices, ensuring compliance with all legal guidelines.

Provided exceptional customer service by greeting clients, managing phones, and addressing questions.

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January 2025 - Present

Camp Bow Wow Phoenix, AZ - Front Desk & Back of House Assistant

Managed client accounts, efficiently scheduling appointments and maintaining accurate records.

Proactively addressed client inquiries, delivering updates on pet care and fostering strong client relationships.

Ensured documentation of pet and owner instructions, demonstrating a high level of attention to detail.

Managed dog check-ins and check-outs, ensuring accurate documentation of pet and owner information..

Provided exceptional customer service, addressing owner inquiries and concerns with professionalism and empathy.

Scheduled appointments, managed email correspondence, and updated client records in the booking system.

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July 2024 - January 2025

Budget Lodge Motel Phoenix, AZ - Front Desk Clerk

~ Managed guest check-in/check-out processes, ensuring accurate billing and payment collection.

~ Resolved customer complaints and disputes promptly, maintaining high levels of guest satisfaction.

* Maintained detailed records of guest accounts and transactions, ensuring accuracy and compliance.

July 2023 - June 2024

The Joint Smoke Shop Mesa, AZ - Sales Associate

Provided exceptional customer service, addressing inquiries and resolving issues efficiently.

Processed transactions and managed cash handling, ensuring accuracy in financial records.

@ Assisted with inventory management, including placing orders and reconciling stock levels.

January 2023 —- May 2023

Young Rembrandts Art Program Phoenix, AZ - Art Instructor

Taught foundational art skills to students in kindergarten through fifth grade, including drawing, coloring, and shading

techniques.

* Developed engaging lesson plans to foster creativity and improve artistic abilities among young learners.

February 2018 — March 2021

Argus Iron Corp Phoenix, AZ - Office Clerk & Shop Laborer

Supported accounts receivable tasks by organizing and filing invoices, contributing to accurate financial documentation.

* Assisted field projects with measurements for estimates and client billing, ensuring service accuracy.

* Maintained a well-organized office and shop environment, enhancing operational efficiency.

Skills: Debt Collections Account Management Payment Processing Conflict Resolution Negotiation Data Entry &

Record-Keeping Excellent Communication Problem-Solving Attention to Detail

Key Achievements:

* Effectively resolved overdue accounts at Mark Heldenbrand Law Office through communication and negotiation.

Enhanced billing accuracy and payment processing efficiency, reducing errors by 10%.

~ Improved guest check-in efficiency at Budget Lodge Motel, leading to a notable increase in customer satisfaction ratings.

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