Support Analyst Application

SCOTT NEWTON

SENIOR APPLICATION SUPPORT ANALYST

CYPRESS, TX 832-***-**** **************@*****.***

Accomplished Senior Applicant Support Analyst with significant experience that spans over 2 decades primarily within the oil and gas industry. Recognized as a strong leader who not only meets but exceeds both client and company expectations. Extensive background in setting up new application environments, data connectivity, and data mining as well as working with end-users, vendors, and gathering business requirements for new and existing applications. Thrives in environments that require the capacity to prioritize concurrent projects both calmly and efficiently. Highly skilled at troubleshooting and resolving technical/functional application, server, and network connectivity issues for end-users. Well-versed at applying knowledge of application architecture in delivering exceptional day-to-day support and planning. Ability to communicate with various types of people and personalities which has aided in cultivating client relationships, diffusing situations, and having positive interactions with colleagues. Currently seeking a technical/managerial role within a company that will view my skill set as beneficial and a valuable addition to their team.

AREAS OF EXPERTISE:

Oil, Gas & Energy Industries Project Management Change Management Applicant Support Troubleshooting Application Environment Set-up Operating Systems Enterprise Software Data Connectivity Data Mining Data Management Requirements/Business Analysis Server & Database Set-up Applicant Architecture Integration Completions Drilling

PROFESSIONAL BACKGROUND:

01/2022 - PRESENT: CYNET SYSTEMS FOR EXXONMOBIL, SPRING, TX

APPLICATION ANALYST

●Recruited to support the Geoscience applications Eclipse, IX, Petrel, PetroMod, Clickonce packaging

●Started out on SSI team and quickly taken over the Analyst positions on 3 teams now

●Provide day to day operations support for applications by performing troubleshooting and technical analysis to identify root causes and develop problem resolutions

●Partner with the global customer to provide application break-fix and enhancement to meet the maintenance process requirement

●Participate in application enhancement, upgrade, or application enablement in new sites

●Experience in supporting applications with interfaces to SQL database and API Integrations

●Design, configuration, and unit testing experience in the product lifecycle methodology

●Security & Control, Problem Management, Change Management, License consolidations

●Frame business problems, identify alternatives and collaborate on solutions with other analysts, architects, and stakeholders

●Gather business requirements, workflows, and associated data models

07/2021 – 01/2022: ISO NEW ENGLAND, HOLYOAKE, MA

APPLICATION SUPPORT ANALYST

●Recruited to support the Web and Finance applications

●Perform upgrades to the RSA Archer application in the development, integration, and production servers. Managing rights/access in application for end users.

●Responsible for morning checks with regards to data posting and matching in all three environments

●Troubleshooting issues with SQL, PostgreSQL, and Oracle databases, missing data, giving access, running stored procedures

11/2019-07/2021: INSIGHT GLOBAL FOR CONOCOPHILLIPS, HOUSTON, TX

SUPPORT & MAINTENANCE ANALYST

●Recruited to support approximately 60+ applications (Spotfire, Cygnet, OVS, Teradata, Avocet) for the Williston and Central Rockies Integrated Operations program that helps the operations team with data and visualizations

●Perform troubleshooting as needed with production numbers for oil, gas, and water in Teradata with SQL queries also provide front-line primary technical support to end-users on various technical issues and problems relating to IO solutions.

●Respond, document, and resolve ServiceNow incidents and user issues promptly.

●Preside over the end-to-end coordination and integration of IO applications and dashboards.

●Designed Power BI dashboard reports connecting to and displaying data from ADO, also designed dashboards in ADO while using Azure in day-to-day workload.

●Assign, monitor, and resolve issues impeding work progress for eight other team members through ADO.

●Main IT point of contact for three business units

●Prepare technical reports for analyzing and summarizing issues, trends, and bottlenecks.

●Troubleshooting issues with Tibco Spotfire with Information Designer, Library, and Virtualizations.

●Creating visualizations in Spotfire for LOS reports, daily and monthly production, and supporting end users that are having issues with reports as well.

●Serve as a point of contact for data warehouse issues and questions.

05/2013-11/2019: STEFANINI FOR EXXONMOBIL, SPRING, TX

SUPPORT & MAINTENANCE ANALYST

●In charge of the end user support for applications that included Aspenone Engineering Suite, Landmark EDM Suite, TNavigator, CMG, OFM, PEEP, KAPPA, Digital Oil Field, Petrahub, Geoglass, Petroleum Experts, and many more in house developed and vendor-supported applications

●IT liaison between business and IT, captured work requirements, worked with IT to implement solutions

●Performed troubleshooting Application, Network and Server 2008, 2012 issues

●Recognized as a key contributor on a team that redesigned the process of renewing, notifying of expiring license, and processing to renew all license files in production

●Setup and configured Petroleum Experts Digital Oilfield for asset team and presided over change management for engineering applications/licensing/packages

●Created and support reports in Power BI

●Installed and setup Kappa Server and workstation for Houston and Kuala Lumpur to pull in Oracle and PI data

●Provided SQL backend support for DOF, OGM, and Kappa engineering

●Connected apps to different data sources such as SQL, Oracle, and Hadoop.

●Installed and tested all new license files in the test lab before applying them to production.

●Selected to be a part of the project team that consolidated licenses and cut operating costs.

●Helped end-users with SCCM issues and utilized ITSM with ticket requests and keeping SLAs met

02/2008-05/2013: SWIFT ENERGY COMPANY, HOUSTON, TX

BUSINESS ANALYST

●Owned the day-to-day support of the application and its integration with other applications

●In charge of supporting engineering, and operations groups which included troubleshooting application problems (technical and functional), and data management

●Created/Implemented WebGIS portal using MS Virtual Earth. Connected VE to internal data sources Oracle/SQL using a third-party app.

●Captured business requirements for multiple projects and follow project through to fruition

●Worked in conjunction with Engineers to communicate needs and special requests to IT

●Presided over the license management of OFM administrator, Petroleum Experts, PetroComp, CMG, Exodus, PowerTools, Pipesim, Spotfire, Landmark EDM Drilling Suite, IHS Enerdeq, Interactive Petrophysics, Aries, RIMBase, ArcGIS/ArcServer, NeuraLog, Crystal Ball, and FlexLM

●Tibco Spotfire Admin – setting up database connections, creating visualizations, administering the library, permissions, web player, and installing/testing new versions and updates on servers and end user machines.

●Managed the implementation of new releases and applied knowledge of application architecture in the planning and implementation of enhancements.

●Championed the application by providing management reporting in terms of business and system metrics

●Served as IT support to the vendors while managing UAT by end-users for all new apps

●Incorporated knowledge of oil & gas production and engineering practices - wells, completions, and producing methods

●Custodian over the Engineering Knowledge Network SharePoint Intranet site and its departmental subsites

07/2007-02/2008: ANADARKO PETROLEUM THE WOODLANDS, TX

ITS ADMIN II E&P SYSTEMS

●Delivered application support for engineering and operations groups, including troubleshooting application problems (technical and functional), and data management

●Presided over CMG, OpenWells, Eclipse, PEEP, Petroleum Experts, PetroVR, OFM, WellView, Crystal Ball, FlexLM license management

●Managed software upgrades, licensing, and software packaging also provided Basic Unix/Linux support – connectivity, installing applications, etc.

●Served as an Oracle database administration and kept the tables cleaned up, ensuring that they had enough space allocated to each table also set up user accounts, ensuring that they had the correct access.

●Functioned as a SQL Server Database Administrator ensuring that the database was up and running also set up user accounts and security options.

08/2001-07/2007: CSC – BHP BILLITON HOUSTON, TX

SR APPLICATION SUPPORT

●Lead application support for many different applications and members of the Change Management Board.

●Provided GIS technical support and developed solutions for all application problems with packages such as ArcGIS, ArcIMS, ArcGIS Server, Petroleum Experts, Decision Point, Compass, Stresscheck, OpenWells, WellCat, OFM, PEEP, Decision Tree, IHS energy, Oracle, and SQL.

●Installed all new software packages for BHP on the servers also installed new releases of the software and system upgrades, evaluated, and installed patches, and resolved software-related problems.

●Served as thin client support which encompassed Citrix, RDP, ThinAnywhere, and VPN connectivity issue

●Provided Citrix support and Citrix administration for global applications.

●Managed work of two other support analysts on the team

(Additional Employment Available Upon Request)

EDUCATION & PROFESSIONAL DEVELOPMENT:

●General Studies, North Harris Community College, Houston, TX

●Physical Sciences, Houston Community College, Houston, TX

●A+, MCP, MCSE, CCA Certifications, Computer Engineering, CertTech

TECHNICAL SKILLS:

Power BI, Spotfire, ADO, SharePoint, Oracle, Hadoop, VMware, Servers, Hardware, Cygnet, OVS, Teradata, Avocet, Aspen Engineering Suite, EDM Suite, CMG, OFM, PEEP, Decision Tree, Petrahub, Geoglass, Petroleum Experts, Kappa/KappaServer, SQL, PetroComp, PowerTools, Pipesim, HIS Enerdeq, Interactive Petrophysics, Aries, RIMBase, ArcGIS/ArcServer, NeuraLog, FlexLM, Eclipse, PEEP, Citrix, RDP, ThinAnywhere and VPN (Additional Technical Skills Available Upon Request)

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