Customer Service Data Entry
Resume:
€ AaishaBerry Resu.. E] [Q
AAISHA BERRY
PH. 702-***-**** *********@*****.***
Highly motivated, experienced worker with great interpersonal skills. Organized and energetic, seeking to utilize skills to
provide excellent service.
SUMMARY OF QUALIFICATIONS
¢ Customer Service « Admin Assistant
¢ Medical Biller ¢ Inbound & Outbound Call Center
¢ Sales Collections
¢ Quality Assurance e Management
e Data Entry e Typing (45 wpm)
RELEVANT EXPERIENCE / WORK HISTORY
Data Entry
Enter data into databases and systems. Update and maintain existing data.
Format and produce documents.
Track Data and Create reports.
Customer Service
Assist customers with payment arrangements, process payments, delay payments on their existing loans,
handle escalated calls and irate customers.
Completed and maintained accurate and organized records, documents, and reports
Provide immediate attention to customer concerns and offer immediate solutions.
Quality assurance listens and gives feedback to supervisors as well as leads, tracking and reporting.
Schedule customers appointments, collect payments for books & exams.
The handle irritates customers and escalates calls. My goal was to provide immediate excellent attention to
customers and their concerns to offer immediate solutions.
Collection Agent
Customer Service, Inbound & Outbound Call Center
Assist customers with payment arrangements on their existing loans.
Provide immediate excellent attention to customers and their concerns to offer immediate solutions.
Maintaining accurate records of collection activity.
Ensuring compliance with all relevant laws and company policies while providing customer service to resolve
inquiries and disputes.
WORK HISTORY
Village Capital Data Entry 02/2024-01/2025
Sunbit Customer Service Rep II 01/2022-01/2024
Alorica Data Entry 08/2017-12/2021
Laboratory of America Data Entry 08/2019-12/2020
Frontier Financial Collection Agent 01/2017-03/2020
PSI Customer Service Representative 06/2011-11/2016
William & Sonoma Catalog Operator 01/2010-01/2011
LICENSES/ EDUCATION
Crenshaw - High School Diploma, NV
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