On-Call Production Support

N LOKESH

Mob No: +91-703******* Email: ******.******@*****.***

Objective:

My passion towards learning and creativity has driven me this far. Looking forward for an opportunity to explore new horizons in our IT industry to take my career to the next level.

Synopsis of Experience:

4 years of professional experience in Mainframe Technology including Development, Production Support and Primary On-call support.

Involved in gathering and assembling information from the users to develop project specifications, test plans, and documentation.

Always keen to take on new challenges in a dynamic environment. Reliable and proactive team player.

Expertise in development of COBOL, JCL, VSAM, DB2 & CICS.

Involved in various Testing, Enhancement and Maintenance for application systems.

Having experience in Mainframe Platform includes Batch and Console monitoring.

Expertise and currently working with OPC Mainframe Batch Support tool.

Expertise in Service Now (Snow).

I have extensive experience in turning around Maintenance ticketing very short duration of time, well ahead of SLA’s.

Understanding of business requirements to develop High level and low-level design documents.

Performed the Code walkthrough and Unit test scripts review for all the project and ensured that review is done for all the deliverables.

Provided Primary Support for all the Jobs and took care of oncall Support Activities.

Analyzing and developing new programs in COBOL and DB2 or modifying existing programs as per requirement.

Ensured that proper documentation (like high and low-level design, BRD, test plan, test scripts, project overview document, etc.) is created for all SDLC phases for the projects.

Technical skills:

●Technology : Mainframe

●Languages : COBOL, CICS, JCL

●Tools : File Aid, Changeman, IBM Debugger, Ctrl-M

●Database : DB2, VSAM, IMS

●Operating Systems : MVS, OS/390, Windows XP, Z/OS

Education:

●B.Tech in ECE from BVC Engineering College under JNTUK.

Professional Work Experience & Project Details:

Project -1 : Real Time Eligibility (RTE):

RTE is an application that provides real time information to the health care service providers, about their patient’s eligibility regarding the health insurance benefits available for them.

Client : Aetna Ltd.

Domain : Health Care

Role : Team Member

Language : COBOL, DB2, JCL and CICS

Tools : Service Now, CTRL-M, Fault analyzer, IBM Debugger and $avers

Duration : Dec 2022-Till date

Organization : Virtusa

Project -2: MANAGEMENT INFORMATION SYSTEM

Manulife Financial Corporation is a Canadian insurance company and financial services provider, with a head office in Toronto, Canada. The company operates in Canada and Asia as "Manulife Financial" and in the United States primarily through its John Hancock division. It is one of the largest life insurance companies in the world by market capitalization

Client : MANULIFE FINANCIAL

Duration : Sep 2020 – Sep 2022

Language : COBOL, DB2, VSAM, JCL,IMS and CICS

Tools : Changeman, CTRL-M, Fault analyzer, IBM Debugger and $avers

Team Size : 11 (Policy processing team)

Organization : Cognizant

Role : Team member

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