-Data Entry Customer Service

LYRIC JONES

CONTACT

PROFILE

Mobile: 601-***-****

Email: *********@*****.***

Detail-oriented and dependable professional with proven success supporting teams in both office and remote environments. Adept at handling administrative tasks, coordinating projects, and providing excellent service through strong communication and tech-savvy skills. Thrives in fast-paced settings, meets deadlines consistently, and brings a positive, solutions-driven attitude to every task.

SKILLS

PROFESSIONAL EXPERIENCE

-Organization

-Analytic

-Remote Communication

-Time Management & Self-Motivation

-Customer Support

-Data Entry

-Microsoft Dynamics 365

-CRM Systems

Farm Manager

Mississippi Minority Farmers Alliance (MMFA)

Shannon, MS - In Person/Remote 2021 - 2024

oImproved workflows and specific projects with knowledgeable suggestions for questions posed by interns.

oPlan, direct, and coordinate farm operations, including crop and livestock management

oLearned advanced abilities by shadowing experienced professional farmers

oEnsure livestock health, breeding programs, and proper nutrition

Customer Service Agent

Sparklight

Columbus, MS - Remote 2023-2024

oSchedule installation appointment

oRespond to service calls in homes

oAnswered questions about the service along with perform troubleshooting for customers having difficulty

oProgrammed dishes and turned-on systems

Care Coordinator

MoM.Me (Non-Profit Maternal Mental Health Organization)

Flowood, MS - Remote 2023 - 2025

oServe as a primary point of contact for patients regarding their ongoing patient care needs

oCoordinate and schedule appointments, follow-ups, treatments, and collaborate with multidisciplinary teams

oMaintain accurate and updated patient records within the electronic health record

oFollow HIPAA and other confidentially regulations at all time

Front Desk Associate

CLUB4 Fitness

Starkville, MS - In Person 2024 -2025

oGreeting members and guest as well as verify memberships and check in members

oAnswering phone calls and handling billing issues

oAssist with membership inquires, sign-ups, cancellations, and upgrades

oEnsure the cleanliness behind the entire gym and report equipment issues

Education/Community Engagement

Highschool Diploma

-Boys & Girls Club Volunteer

-Webster Animal Shelter Volunteer

-Canopy Women’s Shelter Volunteer

Contact this candidate