Billing Specialist Collections
Resume:
Geniya Johnson
Highly skilled and organized Administrative professional; versatile and
multifaceted, who thrives in a fast-paced environment that requires flexibility and attention to detail. Possess a strong willingness for learning with a passion for helping others.
EXPERIENCE
Transworld Systems Inc., Remote — Billing and
Collections Specialist January 2024- PRESENT
● In charge of resolving overdue bills and collecting payments from those individuals or businesses responsible for them, all while protecting their employers financial assets.
● Resolve billing issues.
● Making inbound and outbound calls to customers.
Comcast Remote — Billing Specialist
November 2022- December 2023
● Ensures that insurance companies and healthcare facilities keep accurate records.
● Sending invoices and account updates to clients, receiving, sorting, and tracking incoming payments, addressing and resolving client questions and issues relating to invoices, and providing regular, accurate reports of billing data.
ACU SERVE CORP, REMOTE— Medical Debt Collection Agent September 2021- November 2022
● Insurance Eligibility Verification
● Ensure All Insurance, Demographic, and Eligibility Information is Obtained from Patients
● Prior Authorization submittal
● Pre-Collection: Estimate Patient Responsibility and Collect Accordingly
● Surgeries: Counsel Patients on Insurance Payments Prior to Surgery
● Procedures
● Deliveries (OB Contracts)
● Set-Up and Manage Payment Plans
● Collect Monies Due at Time of Service
● Copay, Coinsurance or Deductible Payment Collection.
● Emergency/Same Day Procedure Request (Submit Prior Authorizations)
● Meet With Patients as Necessary to Discuss EOBs and Account Balances
● Prepare and Submit End Of Day Financial Reports To Practice Manager and Finance Manager
1005 Baldwin Street SW APT 9206
Atlanta,GA 30310
********@*****.***
SKILLS
Expert in Microsoft O ce
(Word, Excel,Powerpoint) MS
Access and Cospoint Zendesk
ServiceNow
SalesForce
Data Entry
Independent
Time Management
Task Prioritization
Communication
Problem Solving Leadership
Creative
Attention to Details
Work Ethic
Integrity
Fast Learner
AWARDS
Service Excellence Award
2022 - Comcast
Be Dope Award - Non Profit
Organization
2021 - present
LANGUAGES
English
● Answer Patient calls Regarding Patient Collections and Payment Plans.
● Communicate with Patients Regarding Insurance Issues.
● Document Insurance and Collection Notes in EMR System Sykes Enterprises, Inc. - Remote Tech Support/Customer Service Representative
June 2020- August 2021
● Identifies, investigates, and resolves users problems with computer software and hardware.
● Fields support calls, chat, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar.
● Consults with users to determine steps and procedures taken to identify & resolve problems.
● Collaborates with programmers to explore errors and/or recommend modifications in programs.
EDUCATION
Georgia State University Atlanta — Business
May 2023 - Present
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