E R I K A EJ J A C K S O N
C A S I N O S A L E S A G E N T
C O N T A C T
**************@*****.***
LEE M THURSTON HIGH SCHOOL
High School Diploma
WCCCD
Associate of Arts
E D U C A T I O N
S K I L L S
Customer service
Troubleshooting
Teamwork
Time Management
Leadership
Effective Communication
Critical Thinking
English: Fluent
L A N G U A G E S
P R O F I L E S U MMARY
Experienced & empathetic customer service professional with a proven track record in delivering high-quality remote support across both tech and healthcare industries. Skilled in troubleshooting technical issues, resolving complaints and client concerns. Adept at managing high- volume inquiries. Recognized for strong communication, quick problem- solving and the ability to build trust and rapport through digital channels.
WORK E X P E R I E N C E
Carnival Cruise Line 2023- 2025
Casino Sales & Support Agent
2022-2023
Sedgwick Claims Management
BroadPath Healthcare Solutions 2021-2022
Provider Service Representative
Ensure customer satisfaction and provide professional customer support.
Provide a positive, fun energy while assisting with casino offers such as perks and credit included
Book new sailings as well as service existing casino offers I utilized active listening & clear communication to de escalate calls.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Communicating with customers through various channels. Acknowledging and resolving customer complaints.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency
Managed a high volume of inbound medical representatives advising of benefit eligibility, deductible amounts and other medical related services included for patients.
•I accommodated providers with requested information such as benefits and eligibility, claim inquiries and procedure information for associates.
Mastered providing exceptional services to health care providers on a day-to-day basis.
48180
Customer Service Representative