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Customer Service High School

Location:
Taylor, MI
Salary:
19
Posted:
July 17, 2025

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Resume:

E R I K A EJ J A C K S O N

C A S I N O S A L E S A G E N T

C O N T A C T

**************@*****.***

***** ******* **, ****** **

LEE M THURSTON HIGH SCHOOL

High School Diploma

****-****

****-****

WCCCD

Associate of Arts

E D U C A T I O N

S K I L L S

Customer service

Troubleshooting

Teamwork

Time Management

Leadership

Effective Communication

Critical Thinking

English: Fluent

L A N G U A G E S

P R O F I L E S U MMARY

Experienced & empathetic customer service professional with a proven track record in delivering high-quality remote support across both tech and healthcare industries. Skilled in troubleshooting technical issues, resolving complaints and client concerns. Adept at managing high- volume inquiries. Recognized for strong communication, quick problem- solving and the ability to build trust and rapport through digital channels.

WORK E X P E R I E N C E

Carnival Cruise Line 2023- 2025

Casino Sales & Support Agent

2022-2023

Sedgwick Claims Management

BroadPath Healthcare Solutions 2021-2022

Provider Service Representative

Ensure customer satisfaction and provide professional customer support.

Provide a positive, fun energy while assisting with casino offers such as perks and credit included

Book new sailings as well as service existing casino offers I utilized active listening & clear communication to de escalate calls.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Communicating with customers through various channels. Acknowledging and resolving customer complaints.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency

Managed a high volume of inbound medical representatives advising of benefit eligibility, deductible amounts and other medical related services included for patients.

•I accommodated providers with requested information such as benefits and eligibility, claim inquiries and procedure information for associates.

Mastered providing exceptional services to health care providers on a day-to-day basis.

48180

248-***-****

Customer Service Representative



Contact this candidate