Billing Specialist
Resume:
Employment history
CHARLOTTE, NORTH
CAROLINA
Professional
summary
Hostess, Expeditor
CO Sushi Bar
Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while standing on feet for long periods of time and training incoming staff. Demonstrates strong multitasking and communication skills, ensuring high-quality service and safety in fast-paced environments. Adept at training and supporting team members to enhance service delivery and maintain quality control.
Aniya D Stout
Concord, United States, 28027 /404-***-**** /************@*****.***/ 2-14-2005/ African American
FEB 2023 - AUG
2023
ATLANTA, GEORGIA
Ensured order accuracy and customer satisfaction, enhancing dining experience. Trained and guided new team members, improving efficiency and service quality. Managed ticket line and coordinated food delivery, ensuring timely service. Maintained cleanliness and organization, contributing to a safe work environment.
Streamlined food prep and delivery processes, and reducing order errors. Maintained a clean, organized work environment.
Proactively addressed customer concerns, swiftly resolving issues to maintain high satisfaction levels.
Collaborated with servers to optimize service.
Developed and implemented improved order tracking system, significantly reducing wait times.
Fostered strong team relationships, flexibly assisting in various roles to ensure smooth
restaurant operations during peak hours.
FOH/BOH, Chick fil a
Prepare meals efficiently, ensuring quality and consistency in high-demand settings. Maintain cleanliness and organization, contributing to a seamless kitchen operation. Collaborate with team members to optimize workflow and reduce preparation time. Implement safety protocols, minimizing incidents and ensuring a safe work environment.
Mastered back-of-house operations at Chick-fil-A, ensuring efficient food preparation and maintaining high quality standards.
Meticulously followed food safety protocols and hygiene standards. Organized kitchen inventory and streamlined prep processes for optimal efficiency. Consistently met and exceeded production targets during peak hours. Contributed to reducing food waste through precise portioning and inventory management.
Employment
history
AUG 2023- MAR
2024
ATLANTA,
GEORGIA
Professional
summary
Front Desk Agent,
Hampton Inn and Suites
Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while standing on feet for long periods of time and training incoming staff. Demonstrates strong multitasking and communication skills, ensuring high-quality service and safety in fast-paced environments. Adept at training and supporting team members to enhance service delivery and maintain quality control.
Aniya D Stout
Concord, United States, 28027 /404-***-**** /************@*****.***/ 2-14-2005 / African American
MAR 2024 -
Present
CHARLOTTE,
NORTH
CAROLINA
Guest Check-In and Check-Out
Reservations Management
Addressing guest inquiries and concerns promptly and professionally.
- Providing information about local attractions, restaurants, and services.
- Responding to special requests and accommodating guest preferences when possible. Relay messages, important information, and updates to guests and staff. Handling various forms of payment (credit cards, cash, etc.) and ensuring accurate billing.
Ensuring proper handling of cash and maintaining financial records as needed. Administrative Duties:
- Maintaining accurate records and logs (guest information, occupancy rates, etc.).
- Assisting with reports related to occupancy, revenue, and guest feedback. Promoting hotel services, upselling room types, and offering packages to enhance the guest experience.
Test Operator & Team Lead, Ctdi
Operate testing equipment to ensure product quality; improved efficiency by reducing errors.
Manage materials flow and inventory; streamlined processes for faster turnaround.
Coordinate with team to resolve technical issues; enhanced production reliability.
Conduct rigorous testing procedures and manage material logistics at CTDI, ensuring quality control and efficient inventory management. Meticulously execute testing protocols and optimize material flow, maintaining high standards of accuracy and organization in a fast- paced environment.
Skills
Education
2019 - 2023
CHARLOTTE, NORTH CAROLINA
Additional information Awards
• Academic, 2020
• JROTC, 2021
• Athletic, 2022
High School Diploma, David W. Butler High School
Graduated with honors and was Bravo Detachment Commander in JROTC. Participated in competitive marksmanship and archery.
Cleaning (Experienced)
Teamwork (Experienced)
Multitasking (Experienced)
Conflict resolution (Skillful)
Customer service (Experienced)
Time management (Experienced)
Order management (Experienced)
Adaptability (Expert)
Training (Experienced)
Communication (Expert)
Quality control (Experienced)
Administration (Experienced)
Food preparation (Experienced)
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