Customer Service Fall River

** * ***** ** *** * Fall River, MA ***** ******@*****.*** Phone: 401-***-****

Skills:

Managerial and Supervisory Experience, Exceptional Customer Service, Bachelors in Psychology, RBT Certified, CPR Certified, Advance Computer Knowledge, Works well both independently or in a team environment

Professional Work Experience:

Registered Behavioral Technician

Ranger School - Tiverton, RI 4/13/2021 – 6/23/2021

Assisted school age child with intellectual and developmental disabilities in autism spectrum disorders

Applied Behavioral Analysist

South Coast Autism Center - Fall River, MA 4/8/2019 – 3/1/2021

Used knowledge of behavioral methods to assist children with intellectual and developmental

disabilities specializing in autism spectrum disorders

Applied key communication strategies to provide effective feedback to individuals and families

Sales Associate

Macy’s – Dartmouth, MA 1/20/2019 – 3/4/2019

Assisted customer with purchases and merchandise inquiries

Set up displays and exceed sales quota

Exceptional customer service skills

Front End Supervisor

Ocean State Job Lot – Fall River, MA 7/6/2016 – 10/15/2018

Greeted customers instore and assisted customers with inquiries

Collected payments and accepted customer returns

Used scanning devices

Balanced cash drawer

Resolved customer complaints via phone, email, mail or social media

Used telephones to reach out to customers to verify account information

Greeted customers warmly and ascertained problems or reason for calling

Assisted with placement of orders, refunds, or exchanges

Sales Manager

Nubian– North Carolina 2/5/2011 – 5/7/2016

Implemented office procedures by organizing meeting and conferences

Supervised projects and prepared reports

Handled phone calls and office correspondence as well as maintained a good relationship with customers

Demonstrated outstanding customer service and selling skills

Kept the selling floor stocked with merchandise

Assisted in the displaying of merchandise and organizing the selling floor and stock areas

Production Coordinator

Coty Ink – North Carolina 12/10/2004 – 7/11/2010

Ensured quality assurance throughout production process

Managed the production team to insure scheduled goals where met

Planned, scheduled, directed, and executed all production activities

Education:

RBT Certification – Autism Partnership Foundation April 16, 2020

Bachelors in Psychology- University of Phoenix June 2018

CPR Certification – National CPR Foundation February 17 2021

High School Diploma – Wallace – Rose Hill High School June 1998

Natalie Williams

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