Customer Service Part-Time

Jaukeia Epps

704-***-**** *************@*****.***

Education

BENEDICT COLLEGE

Bachelor of Science

Major: Child and Family Development

August 2016-December2020

Skills & Abilities

Management

Organized

Microsoft word, PowerPoint, excel

Effective communication skills

Creative Planning

Team Building

Flexible and adaptive

Professional Experience

TEACHER AUGUST 2021 -

Planning and executing lesson plans for school aged students

Helped ensure a positive learning environment for all students

Taught students in various stages of cognitive, linguistic, social and emotional development

Maintain effective communication with families and staff

SALES ASSOCIATE BELK PART-TIME JUNE 2022- AUGUST 2024

Establish positive customer relationships

Monitor inventory

Ensure clean and organized environment

Open/close out store registers

Resolving issues/complaints

CUSTOMER SERVICE CONSULTANT CVS OCTOBER 2020- AUGUST 2021

Establish positive customer relationships

Resolving issues/complaints

Maintain customer records

SERVER TOP DAWG TARVEN MARCH 2018 – JUNE 2019

• Provided excellent customer service and resoled customer complaints in a respectful manner

• Took and accurately processed food and beverage orders

• Collaborated with kitchen and bar staff, as well as other servers.

• Handled cash, credit, and digital payments

• Provided menu knowledge

• Maintained a clean and organized dining area

CUSTOMER REPRESENTATIVE PROGRESSIVE CUSOMER SERVICE FEBRUARY 2018-AUGUST 2020

Established positive relationships customers and peers

Handle customer complaints and provide appropriate solutions

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