Data Entry Front Desk

Steve Davis

Livingston Manor, NY 845-***-**** 212-***-**** ********@***.***

Professional Summary

Results-driven Business Owner/Manager with years of experience in staff management, including training and performance evaluations. Experience in front desk operations and guest relations, ensuring exceptional service and operational efficiency. Skilled in team leadership, conflict resolution, and driving customer satisfaction. Adept at implementing processes to improve productivity and foster a positive work environment while maintaining high standards of quality, service, and dependability. Adept at problem solving and idea generation.

Work Experience

Corporate Ownership

Davis Coding Group & Associates, Inc. Livingston Manor, NY

Owner/Manager/Administrator

●Processed market research survey open-ended data, ensuring accuracy and clarity in data interpretation.

●Built and supervised code building, coding, and data entry to support operational efficiency and compliance.

●Conducted open-end data analysis and demarcation, extracting actionable insights for client reporting.

●Established and maintained strong client relationships, fostering and securing trust, rapport, and long-term partnerships.

●Handled sales, costing, and submission of work estimates to clients, contributing to business growth and project success.

●Developed market research undergraduate curriculum for Baruch College Manhattan.

●Responsible for hiring, firing, and maintaining a reliable and competent workforce.

Hospitality

Villa Roma

●Concierge weekends. Answered guest questions and directed them to places of interest in the area.

Knowledge of Sullivan County was an integral aspect of easily accommodating inquiries.

Resorts World Catskills Monticello, NY

Front Desk Agent/Customer Relations

●Guest check-in and checkout; assigned rooms and provided keys; answered guest questions; handled complaints; maintained hotel procedures.

L’UDO French Restaurant New York, NY

Consultant/On-Site Manager

●Assisted in the planning, opening, and menu development of this upscale French restaurant.

●Retained as On-Site Manager, managing daily operations, ensuring smooth service delivery, and maintaining high standards of customer satisfaction.

Healthcare

Goldwater Memorial Hospital Roosevelt Island, NY

Recreation Therapist

●Provided one-on-one recreational activities for quadriplegic patients ages 4 to 60+, including Scrabble, cards, reading, and engaging in meaningful conversation.

●Organized and facilitated outdoor barbecues on hospital grounds during the summer, coordinating staff to prepare food and assist patients who required help eating..

●Nurtured social well-being and self-esteem by developing personalized activities that encouraged interaction, mental stimulation, and community involvement for patients with limited mobility.

●Taught blind and multi-handicapped patients to draw. Submitted methodology for New York State funding, which was approved for use in all NYC hospitals.

Education

Bachelor of Arts in Speech Pathology and Audiology Hunter College

Contact this candidate