Administrative Assistant Mental Health

Kyesha Lane

Motivated young adult with diverse career experiences and strong communication skills.

Excellent basic clerical and computer skills, able to lift up to 50 pounds and push up to 200 pounds on wheels. Thrives in busy environments, excels in multi-program areas, showcasing adaptability and a strong work ethic.

Skills

Work History

Office Administrative Assistant

Pinewoods Mental Health Center, Griffin, GA January 2022 - June 2024 Supervisor

Alorica, Kennesaw, GA June 2013 - June 2018

Administration Medical Assistant

Jonesboro, GA 30238

470-***-**** **********@*****.***

Decision-making

Quality assurance

Excellent communication

First Aid/CPR

Time management

Written communication

Organizational skills

Planning

Microsoft office

Attention to detail

Maintain a log of all patients that enter and leave the facility Communicated with security staff to prevent any harm to staff or patients well being while in the care of Pinewoods.

Scanned and imported all legal paperwork for the patients charts for court appearances for discharges back to the community.

Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement. Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.

Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.

Trained team members on performance metrics and consumer behavior identification. Improved productivity of customer service team by leading training initiatives and revamping schedules.

Johnston's Memorial Cancer Center, Marion VA June 2010 - June 2013 Education

Colorado Springs Technical University

B.S in Criminal Justice Investigative January 2014 Relevant Coursework: Business English, Microsoft Office 10, Medical Terminology, Medical Transcription, Medical Billing & Coding, and Procedures of Law & Ethics. Marion Community College

Certified Medical Administration January 2008

Experience Internship

Certifications

Coursework

Escorted patients to and from exam rooms, physician offices, and treatment room as appropriate.

Recorded patient data prior to each physician visit, including but not limited to, vital signs, height, weight, allergies, and medication changes. Obtained all necessary patient records as required by physician and verifies presence of consent prior to treatment or procedures.

Pinewoods Mental Health Center

Johnston's Memorial Cancer Center

Certified Typist

Certified Medical Office Assistant

EKG

CPR trained

Business English

Microsoft Office 10

Medical Terminology

Medical Transcription

Quality control/ Cycle Counts

Procedures of Law & Ethics

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