Bachelor's Degree Service Representative

LUISA FAJARDO RODRIGUEZ

PA *****, (***) *** –****, ********@*****.***

Education

CUNY- The City College of New York Graduated 2022 Bachelor's Degree in Sociology, Minor in Women Studies, and Minor in Latin American Studies Cumulative GPA: 3.579/4 Honors: Magna Cum Laude Employment

Fulfillment Center Associate August 2024- Current

Amazon WBW2 Olyphant, PA

Inbound

• Operate Destuff-it machine and unload X boxes from trailers.

• Use Avery scanner to scan X boxes and place correct outgoing label.

• Divert around 400-500 boxes; correct divert belt.

• Place around 600 boxes on the belt from pallets.

• Operated a Manual & Electric Pallet Jack to move merchandise.

• Utilized RFID scanner to receive an average of 80 pallets per shift. Seasonal Process Assistant/Supervisor.

• Supervised an average of 10-15 Associates.

• Assisted in the support of daily management of the department’s duties, including allocating labor, assigning tasks and communicating with other departments.

• Provided vacation coverage for Area Manager.

• Assisted in the daily production goal.

Customer Service Representative September 2023- August 2024 MetroPlusHealth Manhattan, NY

• Research and respond accurately to all customer inquiries related to eligibility, benefits/services, claims, and authorizations.

• Identify and escalate complex issues and provide follow-up/closure.

• Lead coordinator for around 60 members daily with PCP selection, as well as locating providers and vendors within Plan’s network.

• Process requests for member materials, such as ID cards, member guides, provider directories, and billing inquiries.

• Handle enrollment inquiries and generate sales leads.

• Performed outreach related to New Member Orientation and PCP Term/Resign projects. Administrative/Clerical Assistant August 2022 – June 2023 New Life Child Development Center Brooklyn, NY

• Collaborate and communicate well with the staff in order to ensure that children receive recommended treatment and follow-up.

• Utilized Myschool, COPA, Brightwheel, and other school websites to help families register their children for elementary school.

• Recruited and enrolled around 55% of children and families to receive Head Start services.

• Partner with families to develop an individualized care plan that is based on information collected through the assessment and family interviews to address medical, social, educational, and other services needed to further family goals, plans, and success strategies.

• Safeguard and maintain individual records to keep consumer files complete, confidential, and in order. College Assistant Admin January 2022 – August 2022 CUNY LaGuardia Community College Long Island City, NY

• Effectively performed daily tasks include filing, answering student inquiries, data entry, and additional tasks as assigned.

• Responsible for administering CUNY assessment exams to prospective and continuing college Students.

• Advance experience with Hobsons Connect, CUNYFirst, and Accuplacer software platforms.

• Responsible for setting up 20 testing rooms and proctoring 40 test sessions. LUISA FAJARDO RODRIGUEZ

PA 18330, (347) 634 –7863, ********@*****.***

• Ability to develop effective working relationships with testing staff, students, and administrators. Training & Certificates

• Amazon Warehouse Olyphant, PA - IMTP, Destuff-It, Safety School

• CUNY - New York City College of Technology: Family Development Credential Program Languages

English and Spanish

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