Business Analyst Project Management Digital Marketing

ANTONIO NIEVES

Miami, FL 786-***-**** *******.******@*****.*** LinkedIn: antonionievesfiu https://github.com/aniev022

EDUCATION

Florida International University Cumulative GPA: 3.40 Miami, FL

Bachelor of Arts: Marketing Dec 2020

Awards: 2020 University Scholars Program, President’s List Recognition during Fall 2018.

Relevant Classes: Digital Marketing & Analytics, Integrated Marketing Communications, Project Management

Florida International University Cumulative GPA: 3.90 Miami, FL

Masters of Business Administration in Business Analytics May 2024

Awards: President’s List Recognition during Spring 2024.

Relevant Classes: Data Visualization/Storytelling, Predictive Analytics, Business Intelligence & Data Mining, Financial Modeling

TECHNICAL SKILLS & CERTIFICATIONS

Languages: Spanish (Fluent Native Spoken and Written), English (Fluent Spoken and Written).

Certificates: DevOps Professional Certificate, Google Project Management Certificate

Software: Proficient in SQL, Python, Tableau, Power BI, Alteryx, Jira, ServiceNow, Salesforce, PowerPoint, Excel, Word.

PROFESSIONAL EXPERIENCE

Norwegian Cruise Line IT Business Analyst Miami March 2023 – Present

●Closed deals ranging from $15K–$80K+, with an average of 30–50 bookings per month, emphasizing upselling of premium packages, excursions, and luxury accommodations.

●Collaborated with Cross-functional teams (IT, Marketing) to implement strategic changes aligned with corporate objectives.

●Conducted high-volume outbound calling, email outreach, and follow-ups to nurture prospects and convert leads; maintained a 35% close rate.

●Managed CRM records and sales pipeline using Siebel and Salesforce, ensuring accurate forecasting and tracking of sales metrics..

Ultimate Kronos Group [UKG] Product Support Consultant Weston, FL July 2022 – March 2023

●Analyzed 500+ support cases using SQL to resolve critical software issues, improving reliability by 25%.

●Conducted user support, system audits, and configuration checks to ensure process alignment and compliance.

●Leveraged CRM tools like Salesforce to enhance response workflows, decreasing resolution time by 30%.

Wells Fargo Customer Service Representative Fort Lauderdale, FL Dec. 2019 – March 2021

●Processed 1,000 monthly transactions with 99% accuracy, demonstrating precision under pressure.

●Cultivated small business relationships, identifying cross-sell opportunities and promoting financial products.

●Adhered to financial regulations and supported fraud prevention initiatives.

●Handled 80–100 daily inbound calls, converting warm leads into high-value bookings.

Subway Manager Pembroke Pines, FL Aug. 2019 – Jan. 2022

●Negotiated availability, product specifications, distribution, delivery deadlines, and price with customers and manufactures.

●Designed, fabricated and tailored personalized sandwich items depending on the customer's requests.

●Managed their social media platforms increasing purchases generating more than $5,000 revenue during their first 4 months.

LEADERSHIP & PROFESSIONAL DEVELOPMENT

American Marketing Association (AMA) Member Miami, FL Jan. 2017 – 2020

●Assisted AMA, a student organization dedicated to further student knowledge in the fields of Marketing, Research and product design with over 50+ members within their first semester.

●Delegate a team of 5+ dedicated officers and volunteers, ensuring seamless event planning and execution, leading to consistently high attendee feedback scores.

●Facilitated 10+ successful events, including workshops, guest speaker sessions, and networking events, garnering enthusiastic participation from 50+ attendees.

Code Crunch First Year Leadership Program Participant Miami, FL Sep. 2022– Present

●1st year member who practiced front-end and back-end development using tools like HTML/CSS, JavaScript, Python, and GitHub .

Ernst and Young [EY] Expedition EY Virtual July 2022 – Aug. 2022

●Selected in North America to participate in a highly selective, virtual summer program focused on professional skill development and exposure to the business side of the technology industry at EY.

LinkedIn Learning Certificates Virtual

●Completed SQL for Data Analysis certification

●Completed Excel Pivot tables for Data Analysis certification

●Consultative Sales Training

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