Customer Service Representative
Resume:
Tina M. Rogler
Ocean Springs, MS 39564
************@*****.***
Qualifications Summary:
Excellent critical-thinking and problem-solving skills to meet company planning and timeline objectives. Over 30 years of clerical experience. Strong communications and leadership skills to convey clear and concise messages. I would ensure the company business requirements are met and exceed expectations.
Experience:
Superior Optical Lab Ocean Springs, MS January 2020 – present
Outsourcing
Outsourcing 400-600 pairs of eyeglasses to outside labs. Receiving in glasses upon completion.
Data entry-manually keying in 100 to 175 orders daily.
Customer Service Representative
Ordering office and lab supplies for Veteran’s Administration optical shops contracted by Superior Optical.
Answering phones, taking upgrade orders from Veterans.
Miscellaneous office duties.
Helping opticians with order status.
Purina Animal Nutrition Fond du Lac, WI July 2005- February 2019
Administrative Coordinator
Human Resource EEO coordinator for plant- submit bi-weekly payroll. Complete new employee I9 forms through E-verify. Enter new employee onboarding information into Workday.
Create requisitions for purchase orders to be created in Fusion and approve invoices to be paid.
Scale ingredient bulk trucks in/out and receive into system.
Plan and organize all party/events at plant.
Submit credit card receipts for myself and maintenance lead person in Concur.
Back up to Customer Service. Answer phones, enter orders, schedule loads.
Plan all outgoing truck loads in OTM (Oracle Transportation Management).
Order all office supplies.
Assist with maintaining all SDS (Standard Data Sheets).
Release rail cars on CN website.
Assist with monthly plant bag warehouse inventory.
Proficient on JD Edwards software.
Bulk Replenishment Planner Assistant
Transportation/ logistics planner for all four Wisconsin plants.
Weekly bulk ingredient ordering for Fond du Lac, WI plant.
Back up ingredient ordering for three other Wisconsin plants.
Quarterly freight reports created in Excel.
Education:
Mississippi Gulf Coast Junior College 1982-1984
Skills:
Microsoft- Word, Excel, Outlook
Ability to prioritize
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