Customer Service Representative

NIKITHIA RUSHING

*** ****** ****, *********, ** 29720 C: 803-***-**** ********.*********@*****.***

Objective: Seasoned customer service agent with over 3 years of experience who identifies customer needs and delivers effective solutions to problems. Committed to providing high quality customer care to create a positive personal experience. Personable and professional under pressure with a motivated energetic nature.

Ability Summary:

Web Trouble Shooting, Customer Service, Internal Customer Service, Assembly Technician, Manufacturing Associate

Employment

CUSTOMER SERVICE REPRESENTATIVE 06/2024 to 01/2025

Springs Creative Products Group - Lancaster, SC

Delivered prompt and professional support to customers via phone, email, and chat, ensuring high satisfaction levels by 2%.

Resolved product and service issues efficiently, contributing to a reduction in customer complaints and repeat inquiries.by 10% each month.

Accurately processed orders, returns, and billing adjustments while

maintaining data integrity and confidentiality.

Collaborated with cross-functional teams to escalate complex cases and improve overall service delivery. Receiving a high percentage in my metrics overall by 15%.

CUSTOMER SERVICE REPRESENTATIVE 04/2021 to 10/2023

Synchrony Financial - Ballantyne, NC

Cultivated and maintained positive relationships with customers to drive loyalty, satisfaction, and long-term engagement.

Resolved customer inquiries and complaints efficiently, reinforcing trust and enhancing overall experience by 3%.

Managed high call volumes of at least 60-100 calls per day with minimal wait times of 60 seconds or less ensuring timely and effective communication.

Actively listened to customers, addressed concerns with professionalism, and escalated critical issues to appropriate channels for prompt resolution.

Giti Tires Richburg, SC Machine Operator 10/2018

Operated a machine that turns raw material into an apex that makes a tire.

Troubleshooted and initiated production of at least 2000 pieces a night.

Performed quality checks on parts and products.

Completed production reports to communicate team production level to management.

Determined work assignments and procedures.

Volt (3M) Monroe NC Assembler 1/2018-5/2018

Assembled hoses and various parts to create up to 300+ oxygen masks monthly.

Performed Quality checks on parts and products.

Rotated through all the tasks required in a particular production process.

Reviewed up to 200+ work orders, daily to ensure work was performed according to Specifications.

Packaged up to 300+ finished products monthly and prepared them for shipment.

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