Application Support System Administrator

Fazael Yadun

Montreal, QC H*L *A* 514-***-****

******.*****@*******.*** https://www.linkedin.com/in/fazael-yadun-80a89624/

BILINGUAL SYSTEM ADMINISTRATOR APPLICATION SUPPORT

Bilingual IT professional with demonstrated expertise in system administration and application support in a fast-paced environments. Respected for analytical problem solving, communications and ability to train and mentor new recruits. Curious, quick learner, always open to new challenges. Works well in fast paced, diverse team environments. Holds a master’s degree in computer science. Ready to relocate for the right opportunity.

CORE COMPETENCIES

System Administrator /Application Support Systems Integration Telecom Network Management Design and Support Unix/ Linux administration Trade support Trade workflows Toil reduction

Stakeholder Management Workflow Support PMP Methodology ITIL Practices

TECHNICAL SKILLS

Sun SPARC servers / Solaris 10 (SunOS), Solaris Volume Manager (SVM), Veritas Volume Manager, Veritas Netbackup, Sun Cluster, HP Blades, Shell-Python scripting, SQL, Unix / Linux, Autosys, Solstice DiskSuite, Storage Arrays configuration, Service Now, Autosys, Shell / Python Scripting, MQs

Lan / Wans setup. Routers, bridges etc. to configure and maintain IT infrastructures

PROFESSIONAL EXPERIENCE

Morgan Stanley, Montreal, QC January 2022 - March 2025

L2 Support - Production Support Specialist

Part of a team providing support to mission critical applications in a fast-paced environment.

Managed Autosys workload automation and TOIL reduction. Created, updated, and troubleshoot AutoSys jobs issues.

Handled incidents quickly and reliably using Service Now to support and update tickets.

Supported trade applications and trade workflows for different asset classes, derivatives.

Provided Unix system administration.

Provided weekend coverage.

DRW, Montreal, QC Nov 2019 – Oct 2021

Trade Support Specialist

Part of a team providing support to mission critical applications in a fast-paced, time sensitive environment.

Ensured that trade events were executed quickly and without delay by maintaining all servers.

Loaded and configured trade applications on servers.

Reviewed post-trade event reports and addressed any discrepancies.

Expertus, Montreal, QC July 2018 – July 2019

Unix System Administrator

Provided troubleshooting and fixing of day-to-day Unix issues.

Backed-up and restored, created and configured Virtual Machine on VMware.

Ensured that payments went through the workflow successfully.

Troubleshoot stuck payments

Ericsson, Lisbon, Portugal April 2017 - January 2018

L2 Technical Support Engineer and Mentor for Ericsson Network Management System

Provided technical support to Ericsson OSS customer such as Vodafone, MEO and NOS and for Unitel. Solaris and OSS System admin, System backups.

On site facing customer projects.

Upgraded systems and installed error correction packages.

Shell scripting - Automated migration of nodes to higher version of OSS and several other automated jobs.

SQL scripting - Query on Sybase database and database management.

Helped on-site integrators for upgrades of OSS and Solaris.

Day to day ticket handling and administration.

Mentored newly on-boarded staff.

Paternity/Parental Leave May 2016 - January 2017

Mnubo (Oracle), Montreal, QC July 2014 - April 2016

SPR / HLR / SDM technical Support

Linux System admin. 2nd line Support for worldwide telecom customers for SPR/HLR/SDM.

Upgraded SPR/SDM.

Hardware and software support of HP Blades / HP Storage Blades under Linux.

Shell scripting, MySQL database management, Network traffic capture and analysis.

Mentored and trained junior staff.

Ericsson, Montreal, Canada and Accra, Ghana April 2001 - July 2013

Team Leader and Senior Technical Support Engineer for OSS RC at Ericsson Ghana

Provided programming in Shell, SQL, and C-Language to facilitate routine tasks.

Handled system integration for major telecom companies such as Rogers and AT&T.

Supported rollout engineers in projects especially during installation of hardware and software upgrades, databases and networking problems. Trained and mentored OSS RC to newly built team.

Executed Solaris and OSS upgrades as FNI projects.

HP Blade servers, Sun hardware, Solaris support (as OSS is on Solaris 10 OS)

Disk storage installation support for Veritas, Disksuites.on Solaris OS

Presentations for monthly OSS Support team performance KPI and knowledge sharing.

System Integrator (SI) Certified Engineer - Ericsson Canada

WORLDWIDE PROJECTS

Worked for several different industries such as Telecom, Banking, Insurance, Hospitals, Textile etc. in several different countries such as Mauritius, Madagascar, Kenya, RDC Congo, Nigeria, Uganda, Guinee Conakry, Tanzania, Jamaica, Ecuador, Haiti, India, Canada, USA etc.

EDUCATION

Masters in Computer Science, Université of Aix Marseille II, France

DESS (Diplôme Études Supérieures Spécialisée) computer Networks and telecomunications, France

LANGUAGES

Fully English and French bilingual

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