Scrum Master Business Analyst

Susan Benney

Scrum Master

********@*****.*** Apache Junction, 85120, US 605-***-****

www.linkedin.com/in/susan-benney-541aa5a

Summary

Dynamic Scrum Master with over 5 years of experience in Agile methodologies and team facilitation. Proven expertise in coaching teams to enhance performance, achieving a 20% increase in velocity while reducing defects by 30%. Experienced in managing cross-team dependencies and streamlining workflow processes to optimize efforts. Committed to delivering value through continuous improvement practices and effective communication, ensuring alignment between business objectives and team capabilities. Work Experience

Scrum Master • Product Owner • Business Analyst, Wells Fargo EFS, Owatonna, MN 07/2019 – 10/2024

Facilitated all Scrum-related ceremonies for two teams, ensuring effective collaboration and communication.

Mentored and coached newly hired Scrum Masters, fostering their development and integration.

Assumed the role of Product Owner/Business Analyst during transitions, effectively managing workflow.

Guided teams in tracking and interpreting metrics to enhance performance and accountability.

Educated the team on the significance of burn down charts, cycle time, velocity, and predictability.

Leveraged Retrospectives to establish actionable goals aimed at improving KPIs. Achieved a 20% increase in velocity while reducing defects by 30%. Advised the Product Owner on streamlined backlog refinement processes and sprint planning strategies.

Collaborated with teams to validate backlog stories before presentation, minimizing time spent in meetings by reducing overall meeting duration from 8 hours to 5 hours, thus allowing developers increased coding and testing time. Identified and addressed cross-team dependencies, formulating strategies with co-Scrum Masters to meet implementation timelines.

Evaluated defects to ascertain root causes, leading to improved quality control measures. Business Systems Consultant, Wells Fargo Educational Financial Services (EFS), Sioux Falls, SD

01/2011 – 07/2019

Authored comprehensive Business Requirement Documents (BRD) to facilitate enhancements within Student Loan systems.

Collaborated with Project Managers and business Subject Matter Experts (SMEs) to deconstruct intricate business processes into precise technical requirements. Formulated detailed implementation, testing, and communication plans to support project success.

Served as Implementation Manager during complex technical installations, ensuring smooth transitions.

Ensured timely availability of employees for testing during installation windows and validated the execution of all test scripts.

Implementation Consultant, Wells Fargo Financial Cards, Sioux Falls, SD 10/2006 – 01/2011

Acted as the primary system liaison for Wells Fargo Financial Cards, facilitating cross- departmental communications.

Played a key role in the transition from TSYS to First Data (FDR) conversion, contributing to successful migration.

Crafted business requirements, coordinated team training on new systems, and managed testing efforts to ensure system readiness.

Supported the development and dissemination of new Standard Operating Procedures for implemented systems.

Sales / Customer Service Manager, Wells Fargo Financial Cards, Sioux Falls, SD 10/2000 – 10/2006

Directed a team of 10-15 sales representatives and led 3 trainers at Wells Fargo Financial Cards, driving team performance.

Oversaw onboarding and training of new team members, conducted job reviews, and managed evaluations while enhancing customer service training. Developed and communicated sales and operational objectives, managed online training manuals, and provided comprehensive product knowledge to the team. Customer Service Representative, Wells Fargo Financial Cards, Sioux Falls, SD 06/1995 – 10/2000

Managed incoming customer calls at Wells Fargo Financial Cards in Sioux Falls, SD, effectively addressing balance inquiries, payment options, and card charges. Delivered exceptional customer service by promptly resolving issues and ensuring customer satisfaction.

Cultivated strong communication and problem-solving skills while navigating complex financial inquiries.

Education

Bachelor of Science, History major, University of South Dakota, Vermillion, SD 1990 – 1995

Completed a Bachelor of Science in History, gaining comprehensive knowledge in historical research and analysis.

Skills

Scrum Agile Methodology Jira Confluence SDLC methodologies Servant Leader Agile Metrics Agile Certification Communication SAFe Lean Advanced Scrum Certifications

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