Computer Operator Senior

HOUSE NO (R-***) MOAZZAM COLONY

OPPOSITE MAIN ENTRANCE OF GULSHAN-E-HADEED

STEEL TOWN BIN QASIM KARACHI.

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GSM: 009***********

B A S H I R A H M E D

OBJECTIVE: TO WORK IN ORGANIZATION WHERE I, UTILIZE MY CAPABILITIES ALONG WITH ORGANIZATIONAL AND PERSONAL GROWTH.

EXPERIENCES FROM 18TH JULY 2012 TO FEB 2013 WORKING IN MOBILINK KARACHI, AS CUSTOMER SUPPORT REPRESENTATIVE.

RESPONSIBLE FOR ACHIEVING HIGH CUSTOMER SATISFACTION THROUGH HIGH QUALITY SERVICE DELIVERY BY ENSURING FIRST CALL RESOLUTION.

SPEAK CLEARLY AND LISTEN ACTIVELY.

COMMUNICATE PROFESSIONALLY DEAL WITH CUSTOMERS.

HANDLE CUSTOMER QUERY AS PER STANDARD.

TIMELY EXECUTE CUSTOMER REQUEST AND COMPLAINTS.

ENSURE SMART WORKING AND WORK TO IMPROVE EXISTING PROCESS.

FROM 29 OCT 2007 TO 2010 THE RESOURCE GROUP (TRG) KARACHI, CAMPAIGN IN TELENOR INBOUND WORKING AS CUSTOMER SUPPORT EXECUTIVE AND TELE SALES.

ENSURE COMPLETE UNDERSTANDING OF CRD PROCESS.

RESPONSIBLE FOR ACHIEVING HIGH CUSTOMER SATISFACTION THROUGH HIGH QUALITY SERVICE DELIVER.

ENSURE HIGH COMPETENCY & SKILLS LEVEL OF THE STAFF.

FROM 22 NOVEMBER 2006 TO 29 OCT 2007 WORKING AS DIRECT SALES REPRESENTATIVE IN STANDARD CHARTERED BANK, KARACHI.

MARKETING (PERSONAL SELLING).

TELE SALES MARKETING.

MEETING WITH POTENTIAL CUSTOMERS.

DOCUMENTATION.

DATA MANAGING.

FROM 29 JANUARY 2013 WORKING AS SENIOR COMPUTER OPERATOR IN SINDH GOVERNMENT PRISON DEPARTMENT.

UPDATE DATA OF PRISONERS WHO ARE ADMITTED IN PRISON AND RELEASE FROM PRISON.

RECORD MAINTAIN AND UPDATE PHOTO AND BIOMATRIC RECORD.

MAINTAIN OFFICIAL REGISTER OF PRISONERS.

E-MAILING DAILY / ROUTINE PRISON INFORMATION.

MAINTAIN GATE PASS OF RELEASE PRISONERS.

DOCUMENTATION TO JUDGES / LEGAL ACTVITIES.

DATA MANAGING OF 6000 THOUSAND UNDER TRIAL PRISONERS / CONVICT PRISONERS.

MANAGING DATA OF FORIEGNERS PRISONERS / FISHERMENS / FIA / DETENUE OF REST OF WORLD.

EDUCATION [

M.A 2ND DIVISION FROM SHAH LATIF UNIVERSITY KHAIRPUR 2010.

B.A 2ND DIVISION FROM SHAH LATIF UNIVERSITY KHAIRPUR 2004

INTERMEDIATE 2ND DIVISION FROM H.S.C BOARD LARKANA 2010.

MATRICULATION 1ST DIVISION FROM S.S.C BOARD LARKANA IN 2008

COMPUTER LITERACY

M.S OFFICE.

06 MONTHS SHORT COURSES.

IMPORT DATA AND TEXT FILES FROM EXTERNAL SOURCES.

USE DIFFERENT TOOLS LIKE GOAL SEEK, SOLVER, ETC, TO ANALYZE DATA.

UNDERSTAND SQL SERVER FEATURES AND ARCHITECTURE.

CREATE SUB-QUIRES, AGGREGATE FUNCTIONS, AND SUMMARIZE DATA.

PERSONAL PROFILE

FATHERS NAME MUHAMMAD SALLAR.

DATE OF BIRTH 06.03.1983.

DOMICILE LARKANA.

C.N.I.C 42501-1474141-5.

MARTIAL STATUS MARRIED.

LANGUAGES ENGLISH, SINDHI, SIRAIKI, URDU

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