Pest Control Customer Experience

STEVEN WARD

770-***-**** *********@*****.***

EXECUTIVE SUMMARY

Strategic and results-driven operations executive with over 25 years of leadership experience across the pest control and food service industries. Proven track record of scaling multi-state operations, building high-performance teams, and driving double-digit growth. Adept at developing systems that increase efficiency, elevate customer experience, and ensure regulatory compliance. Holds multiple commercial pesticide applicator licenses and brings a strong background in organizational leadership, operational execution, and field team development.

EDUCATION

Master of Science – Organizational Leadership

Regions University

Bachelor of Science – Management Communication

Regions University

PROFESSIONAL EXPERIENCE

Chief Operating Officer

Miche Pest Control – 03/2022 to 05/2025

Directed all day-to-day operations across multiple states and service branches.

Spearheaded growth strategies that doubled company revenue in under three years.

Designed and implemented scalable systems to support expansion into new markets including Texas.

Led hiring, inventory control, and compliance initiatives across all locations.

Vice President of Field Operations

Greenix Pest Control – 01/2012 to 03/2022

Oversaw national field operations, growing from 2 to 24 branches during tenure.

Responsible for all hiring, onboarding, training, and performance management.

Played a key role in establishing Greenix as the 14th largest pest control company in the U.S.

Developed KPI systems to ensure accountability and operational consistency.

Regional Director

Little Caesars (Birmingham, AL & Atlanta, GA) – 05/2002 to 01/2012

Managed operations for 7+ locations across two major metro areas.

Recruited, developed, and promoted over 60% of management talent internally.

Increased store profitability through labor optimization, training, and operational discipline.

Opened and supported new locations, including some of the highest-performing stores in the region.

CERTIFICATIONS & LICENSES

Licensed Commercial Pesticide Applicator – Pennsylvania & Utah

Business Licenses Held in Multiple States

Certified in Pest Control Categories (e.g., 7A, 7B)

Ongoing CEUs completed for license renewal and regulatory compliance

CORE COMPETENCIES

Multi-Unit Operations Leadership

Strategic Planning & Execution

Regulatory Compliance & Licensing

Training & Talent Development

Budgeting & P&L Management

KPI & Performance Systems

Customer Experience Excellence

Field Operations & Service Scalability

Contact this candidate