Senior Helpdesk Technician

Melissa Durrett

Address: Fayetteville, NC, *****

Contact: 404-***-**** Email: *******.*.*******@*****.*** Current Top Secret Clearance

Entry Level Cyber Security Engineer DevOps Engineer DevOps Architect Cyber Security Analyst US Army Veteran and Security+, CEH, and Splunk Core User trained professional, acquired skills in carrying out network monitoring and intrusion detection analysis using various computer network defense tools, including intrusion detection/prevention systems, firewalls, and host-based security systems. Developed proficiency in conducting vulnerability assessment and penetration testing using tools, including Nessus, Rapid7, Metasploit, Nmap, Wireshark, Burp Suite, etc. In-depth understanding of DevOps objectives and terminologies with skills in driving continuous integration, delivery, testing, and security. Capable of facilitating high availability of network components by setting up DMZ, subnets, VLAN, NAT, Remote access, and virtualized platform and troubleshooting security issues related to wireless networking. Well-conversant in data ownership, backups, policies around unauthorized data sharing, and evaluating the risk associated with Cloud Computing and Virtualization. Strong working knowledge of building Splunk reports, and developing dashboards with visual metrics for stakeholders. Skilled in designing procedures for system troubleshooting and maintenance, investigating and resolving technical issues by deploying updates/ fixes, and implementing automation tools and frameworks for automation. Analyze security implications when integrating systems and data with third-party vendors/solutions considering factors such as data ownership, backups, policies around unauthorized data sharing, etc. CORE COMPETENCIES

Cyber Security Analysis DevOps Consulting Enterprise Splunk and Splunk App for Enterprise Security (ES) Splunk, Plug-Ins, Loggers, and Connectors Threat Analysis Incident Management, Audit, and Data Loss Prevention (DLP) Controls Data Handling Data Normalization Log Ingestion and Analysis Requirements Gathering Prototyping DevOps Architecture Triaging Automation DevOps Transformation Security Configuration Vulnerability Assessment Deployment Pipelines and DevOps Toolchains Penetration Testing Helpdesk Management Risk Evaluation DevOps Tools Administration IPSec, SNMP, SSH, DNS, TLS, SSL, TCPIP, FTPS, HTTPS, SCP, ICMP, IPv4, IPv6, FTP, SFTP, TFTP, Telnet, HTTP, and NetBiOS Continuous Diagnostics and Mitigation Intrusion Prevention and Detection Access Control and Authorization Endpoint Protection Application Security Firewall Management Microsoft Office products to include Office 365, Office 2016, and One Drive IT COURSES

DevOps Career Pathway Program, Completed: CompTIA Security+; Certified Ethical Hacker (CEH); Splunk Core User. CAREER PROGRESSION

DELAWARE NATION INDUSTRIES Mar 2024 – Present

PC Technician, Fort Liberty, NC DELAWARE NATION INDUSTRIES Mar 2024 – Present As a PC Technician: troubleshot and resolved issues within 2 domains for varied computer hardware, software and all their peripherals.

Melissa Durrett Contact: 404-***-**** Email: *******.*.*******@*****.*** Page 2

Completed Remedy tickets for more than 2,000 users across 15 states and abroad.

Supported over 2,000 users as Active Directory administrator. PC Technician, Fort Bragg, NC SENTAR Jul 2023 – Feb 2024 As a PC Technician; updated information available as needed by testing and writing knowledge-based articles for customers, team members, and supervisors.

Troubleshot hardware/software, peripherals, smartphones, Video Teleconference suites, and Cisco VoIP. Installed, configured, and upheld over 80 multi-function printers ensuring availability. UNITED STATES ARMY, VARIOUS LOCATIONS May 2011 – Jul 2022 Service Desk Supervisor, Fort Bragg, NC Jun 2018 – Jul 2022 As a Service Desk Supervisor; troubleshot, diagnosed, and resolved problems with desktop computer hardware, related operating systems, application software, PC-level network functionality, and computer and telephony peripherals.

Resolved Service Desk tickets for more than 1,500 users across 7 states and abroad.

Attained goal of 90% continuous connectivity by maintaining 2 domains to include updating, troubleshooting, and repair of network connectivity.

Facilitated support as Active Directory administrator for over 1,500 users.

Ensured that standards are maintained by training over 50 staff on IA protocol as Information Assurance (IA) Manager.

Ascertained zero loss of connectivity by handling Life Cycle Replacement, backup, and disaster recovery for computers, Blackberry, iPhones, and other portable devices within the organization. Forward Signal Support Supervisor, Fort Campbell, KY Jul 2016 – May 2018 As a Forward Signal Support Supervisor; accomplished planning, coordination, and execution of all command, control, communications, computers, and intelligence requirements for over 100 personnel.

Improved productivity by supervising the training of 15 Unit Radio Communicators.

Sustained 4 Local Area Network (LAN) wiring closets, and 3 VTC suites with no loss in connectivity. EDUCATION

Information Assurance Manager.

Active Directory Users and Computers Administrator. COMSEC Custodian.

Desktop Support Technician.

TRAINING

Splunk Core User, Dec 2022.

Certified Ethical Hacker (CEH), Nov 2022.

CompTIA Security+, Oct 2022.

Army Public Key Infrastructure Enhanced Trusted Agent Training, Oct 2020. Advanced Leadership Course, Jan 2019.

Information Assurance Fundamentals, Apr 2017.

Basic Leadership Course, May 2014.

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