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Customer Service Representative

Location:
Houston, TX
Posted:
July 17, 2025

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Resume:

Felicia Bonham

********@*****.*** 832-***-**** Houston, TX

SUMMARY

Seeking Customer Service Representative role with 22 years of experience in customer support, problem resolution, and operational efficiency. Excelled in high-volume call environments at HCTRA and Comcast, achieving daily qualitative targets and maintaining KPIs. Skilled in systematic troubleshooting, accurate record-keeping, and end-of-day reporting. WORK EXPERIENCE

Harris County Toll Road Authority (HCTRA) Houston, TX Customer Service Representative Nov 2023 - Present

• Address a steady stream of customer inquiries, ensuring professional and prompt responses to all concerns.

• Maintain meticulous records of customer interactions and update account information to reflect current status.

• Reconcile transactional payments and generate accurate end-of-day reports, upholding departmental standards. Comcast Houston, TX

Customer Account Executive Mar 2008 - Dec 2022

• Delivered high-quality customer support by effectively managing 55-60 daily calls, addressing service inquiries and issues.

• Maintained Key Performance Indicators through consistent provision of adept problem resolution and support.

• Conducted systematic troubleshooting to accurately diagnose customer problems, ensuring effective and timely solutions.

Gemini Holdings Inc. Baton Rouge, LA

Administrative Assistant/Regional Director Apr 2001 - Jan 2008

• Directed daily administrative functions, ensuring streamlined communication and improved operational efficiency.

• Provided strategic leadership to regional offices, fostering a collaborative environment and aligning team efforts with organizational objectives.

• Managed cross-functional teams to successfully execute projects and meet company goals. CERTIFICATIONS

Certified Customer Service Professional Program Certification of Completion Certified Word Processor, Northwest Education Center SKILLS

Office Management • Accounts Payable / Receivable • Staff Development & Training • Records Management • Teambuilding & Supervision • Conducting Meetings • Report & Document Preparation • Inventory Management

• Spreadsheet & Database Creation



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