Configuration Manager Service Desk

Bhanu Prakash P

+91-630******* ****************@*****.***

Experience Summary

Over 6+ years of experience in Atlassian tools like JIRA, JSM, JWM, Bit bucket, ITIL, ITSM, Confluence, Agile.

Proficient in JIRA development using Groovy Script with Script Runner plugin.

Extensive knowledge in Script Runner, JSU, Structure, Configuration Manager for JIRA, JMWE, and Dynamic Forms.

Experienced in working with both Atlassian Server, DC and Cloud environments.

Installation and configuration of JIRA, Confluence, and JSM on Windows & SaaS platforms.

Proficient in configuring Issue Types, Workflows, Screens, Custom Fields, Permissions, Issue Security Levels, and Notification Schemes for JIRA Projects.

Customization of workflows with using Condition, Validators, Post function & Properties on JIRA based on client requirements.

Working on JSM forms designing with using Dynamic form.

Creation of custom dashboards, advanced filters, and formula- based fields in JIRA.

Implementation of Permission Schemes to restrict user access at the project level.

Proficient in creating Spaces, Pages, Child Pages, and Templates in Confluence, and installing various plugins for project and issue management.

Experience in upgrading applications and plugins, ensuring synchronization with the old production environment.

I am having exp in email configuration incoming & outgoing emails.

Management and configuration of various Atlassian tools including JIRA, Confluence, and Bit bucket for Agile development processes.

Strong understanding of Agile methodologies and processes.

Basic knowledge in Bit bucket & Git SVN tools.

Working on JIRA Automation in Triggers, Conditions & Actions.

Working JIRA Project and Issues archive, Maintaining in Dashboards.

Extraction the Logs and HAR working with vendor support.

Created new JIRA users and groups, assigned roles, and managed permissions based on project requirements.

Conducted regular JIRA re-indexing to ensure data integrity and system performance.

Implemented and customized JIRA workflows using advanced features such as post functions, conditions, and validations.

Configured field configurations, notification schemes, screen schemes, and permission schemes for JIRA projects.

Education Qualification

B.Tech in EEE (2018) at JNTU Anantapur.

Professional Experience:

Working as JIRA Developer at Infosys from May 2024 to Nov 2024.

Worked as JIRA Developer at Persistent from April 2022 to April 2024.

Worked as JIRA Admin at Wells Fargo from Aug 2018 to Aug 2022. Tools and Platform

Primary Skills : JIRA, JSM, JWM, Confluence, Bit bucket & Agile methodology.

Operating System : Windows & Atlassian Cloud.

Database : SQL, MySQL.

Technical Skills : Integration Platform: Salesforce & SNOW.

Web Services : REST, Tomcat.

Build Tools/IDE : Git desktop and Jenkins

Web Server : Tomcat

Tools : Agile, ITSM, ITIL, SDLC.

Hands on Experience:

Project Synopsis:

Project #2 : Eaton

Role : JIRA Developer

Environment : Windows & Atlassian Cloud

Technology : JIRA, JSM, JWM, Confluence, Bit bucket & Agile. Tools Used : Postman, Bitbucket.

Description:

Eaton remains dedicated to advancing the benefits of technology. As we continue that legacy and look to the future, a focus on business enablement through agile, cost efficient and effective integration of people, process and technology anchors our success.

Responsibilities and contributions:

Atlassian Systems Lead handling JIRA, Confluence, Service desk, Bit bucket and JIRA Agile.

Worked on JIRA customization such as creating Issue type schemes, Complex Workflows, Field Configurations.

Created and Modifies Existing Permissions schemes, Screen schemes and Notification schemes for all projects as per Team's requirement.

Creating project for testing team based on Zephyr plug-in.

Working on JIRA Agile projects like Creating Scrum / Kanban boards, configured columns, Filters and

Reports for Sprints.

Creating a change requests, work orders and problem tickets using BMC Remedy tool and getting approvals from higher officials.

Connected Fisheye to the mercurial repository on Bit bucket for overview of source code and also setup Crucible for code review.

Worked on JIRA Service Desk workflow which includes project workflows, screen schemes and permission schemes.

Up gradation and Migration of JIRA, Stash/ Bit bucket, Bamboo. Created/Managed Users and Groups in Jira.

Installed and managed plugins for Jira and confluence in production environment and Installed and Managed JIRA Add-ons.

Project #1

Client : Siemens.

Designation : JIRA Admin.

Technologies : JIRA, JSM, JWM, Confluence, Bit bucket. Description:

Siemens is a multinational technology company that focuses on electrification, automation, digitalization. Siemens designs, develops, manufactures, and installs products and systems. They also provide customized solutions for specific needs.

Responsibilities and contributions:

Contracted to serve as the JIRA Systems Support for the international JIRA / Confluence infrastructure, including all associated programs, plugins and systems.

Setup Continuous Integration environment using Jira, Bamboo, Bitbucket and Groovy script.

Customized both JIRA and Confluence to integrate into the pre-existing systems with an eye

towards making the programs extensions of their systems, and not hindrances to their systems.

Evaluated existing architecture and implemented technical changes based on Atlassian best practices.

Implementing a Continuous Delivery framework using Jenkins in Linux environment.

Implemented a unique version control system in the binary repository (Artifactory) to version binary files.

Monitored monthly performances of 400+ portfolios, detected potential risk factors to report to higher management.

Setup Jira "Time sheet Report" plugin, to help users for time-tracking on their dashboards using a JQL or by configuring manually.

Worked on JIRA installation and upgrade and Performed JIRA configuration and Achieved JIRA setup for Help desk

/ Tickets

Created users on Active Directory, synced the users on Jira and assigned groups and spaces Monitor Jira logs when performing migrations, troubleshooting users/system issues.

Worked as team JIRA administrator providing access, working assigned tickets, and teaming with project developers to test product requirements/bugs/new improvements.

Assisted portfolio management in defining portfolio/project scope, resource demand, benefits and risks during the discovery phase spearheaded discovery efforts.

Created custom dashboards, advance filters and formula-based fields.

Implemented and managed, as Configuration Manager, builds and source code branching as well as QC and integration testing environments.

Developed an Automated Build & Deployment Process across large Java projects using ANT/Maven.

Introduced Confluence to many departments, replacing their internal wiki system. Project #1

Client : Harmonic.

Designation : JIRA Admin & Support.

Technologies : JIRA, JSM, JWM, Confluence, Bit bucket. Harmonic Inc. is an American technology company that develops and markets video routing, server, and storage products for companies that produce, process,

Responsibilities and contributions:

Conducted Jira training sessions for team members to ensure proficiency in using the platform for task management and collaboration.

Fostered a culture of transparency and accountability by encouraging team members to regularly update and interact with Jira tickets.

Participated in retrospectives to review project successes and challenges, identifying opportunities for process improvement and refining Jira workflows accordingly.

Actively contributed to the Jira user community, sharing best practices, tips, and tricks to enhance team productivity and maximize the value of the platform.

Created and managed user accounts and groups in JIRA, ensuring smooth onboarding and access control for team members.

Configured issue types tailored to project needs, optimizing project tracking and management within JIRA.

Managed issue type screens to streamline data input and improve user experience within JIRA projects.

Developed custom workflows and implemented post functions as needed, enhancing project management capabilities in JIRA.

Configured custom fields for specific issue types, aligning JIRA projects with unique requirements and improving data organization.

Responsible for configuring custom fields for the requested issues types in the JIRA projects.

Re-indexing the JIRA instance when required.

Provided troubleshooting and support for JIRA users, promptly resolving issues and ensuring minimal disruption to project workflows.

Providing solutions and resolving them based on SLA.

Managed the seamless migration of issues from various environments, including CVS files and Bugzilla, into JIRA projects.

Provided technical assistance for work administration of users, related modifications and archival of projects. Declaration:

I do hereby confirm that the information given above is true to the best of my knowledge and belief. Bhanu Prakash P.

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