Customer Service Claims Adjuster

Stacey Pope

Houston, TX ***** • 281-***-**** • *************@*****.*** • WWW: Bold Profile

Professional Summary

Detail-oriented Insurance Adjuster with 6 years of experience assessing property, auto, and liability claims. Skilled in damage estimation, policy analysis, and negotiations. Capable of delivering fair and timely resolutions that enhance customer satisfaction and uphold company standards. Committed to providing excellent customer service while ensuring compliance with state regulations and company policies. Known for handling difficult situations with diplomacy and team leadership skills. Skills

• Auto & property inspections • Damage estimation & cost evaluation

• Risk Assessment • Adaptability and flexibility

• Professionalism and integrity • Time Management and Multitasking

• Problem-solving aptitude • Damage assessments

• Claims investigation expertise • Teamwork and collaboration

• Negotiation & settlement • Customer service and support Work Experience

Inside Auto Claims Adjuster Allstate, 09/2024 to 10/2024 Pilot Catastrophe Services – Mobile, AL

Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.

•

Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.

•

Expedited Allstate total loss claims settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.

•

Saved the company thousands of dollars per claim by managed approximately 40 incoming calls, emails and faxes per day from customers being able to stay in compliance.

•

Auto Desk Adjuster-Cat Allstate, 06/2024 to 07/2024 Pilot Catastrophe Services – Ft Worth, TX

• Conducted comprehensive assessments of vehicle damage claims following catastrophic events

• Wrote repair estimates while able to communicate effectively with customers and vendors

• Handled cat daily claims along with complex claims (RV and motorcycles) Problem solve and make effective decisions based on facts of the claims in a fast-paced environment, ensuring timely completion of all assigned tasks without compromising quality or attention to detail.

•

Directed claims negotiations within insured allowable policy limits, also completed 100% claims in First notice of loss (FNOL) response time

•

Claims Adjuster, Automobile and Casualty-State Farm, 10/2021 to 08/2023 EA Renfroe – Mobile, AL

• Review and investigate auto collision claim for liability and Catastrophe claims.

• Responsible for investigating, evaluating and resolving claims on total loss. Handle disputed claims and property damages for auto claims, set up rentals transfer calls to appropriate parties when needed.

•

Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.

•

Handling Auto Liability, including 1 st and 3 rd Party, including Attorney represented claims. Claims exposure up to $1M, 50% Attorney Representative.

•

Property Desk Adjuster-Allstate, 09/2021 to 10/2021 Pilot Catastrophe Services – Richardson, TX

Analyzed property damage claims, determined coverage and liability, and assessed repair costs to facilitate accurate claims settlements

•

Coordinated with policyholders to expedite claim processing, ensuring necessary documentation was completed and alternative living arrangements were provided when needed

•

Prepared detailed investigative reports and maintained meticulous records of property damage evaluations, contributing to informed decision-making based on current market values.

•

Managed and directed over 50 claims negotiations within allowable policy limits and supported successful litigations for advanced issues.

•

Education

Bachelor of Arts (B.A.): Interdisciplinary Studies, 05/2011 University of Houston-Downtown - Houston, TX

Associate in Arts (A.A.): Business Administration, 04/2007 Houston Community College - Houston, TX

Certifications

State Adjuster Licenses:

TX,MI,WV,UT,SC,OR,OK,NC,NY,NM,NH,NV,MT,MI,MN,MS,ME,LA,KY,IN,GA,FL,DE,CT,AL State Farm Certified Auto & Property Adjuster

Allstate Certified Auto & Property Adjuster

Basic Collision and Hail Repair Estimating

National Flood Insurance Program Adjuster Certification–Federal Emergency Management Agency TWIA

TECHNICAL PROFICIENCIES

Microsoft Office: Word, Excel, PowerPoint, Outlook, CC One, Salesforce, LexisNexis, CRM,ECS

Contact this candidate