Operations Manager It
Resume:
Skills Overview
• Excellent relationship management with the ability to actively listen to and resolve minor complaints, then devise solutions to issues before it results in escalation and irreversible damages from miscommunication
• Influential team leadership skills that complement cross-departmental communication methods during organizational meetings and new hire training with an ability to synthesize information effectively
• Extensive field experience within various business environments that contributes to the understanding of processes and data requirements to deliver solutions that meet company objectives and desired outcomes
• Thorough and innovative problem-solver with the ability to apply quality control and assurance assessments to mitigate risks while improving complex and outdated process improvements to support staff and clients IT OPERATIONS MANAGER
Professional Profile
Results-oriented Senior IT Engineer with over 6+ years of experience in IT leadership, computer networking, web development, strategic planning, and delivering advanced engineering solutions for organizations Key Highlights
Received recognition in July 2022 by the Director at UpGrade Stations for suggesting and implementing effective process improvement methodologies that aligned with the company’s goals regarding internal risk and security awareness, which helped improve interpersonal relationships with new and existing partners Promoted multiple times at UpGrade Stations since 2020 for showcasing the ability to provide a positive client experience with recognized strengths in web development, risk mitigation, problem-solving, staff management, and strategic planning in addition to providing adequate training and education for newly hired employees Applauded by the Leadership Team at Microsoft Business Team in September 2019 for going above the call of duty to collaborate with cross-functional team leaders to assist with achieving desired results, determining what is important, clarifying next steps, and prioritizing work effectively to meet deadlines for ongoing IT projects
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Issoufou Oumarou 206-***-**** SEATTLE, WA
**********@*******.***
Resume of Issoufou Oumarou
Project Accomplishments
linkedin.com/in/issoufou-oumarou-3b9b9b186/
IT Operations
Risk Assessment
Data Collection & Analysis
Web Development
Cybersecurity
Networking Infrastructure
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Training & Onboarding
Vendor Management
English & French Language
IT Analyst Hardware, Sofware and Cloud
Microsoft 343 Industries Redmond, WA 2023 _ Present
• Deep knowledge about AD, DNS, VPN, Azure for Users, Cloud, BitLocker, Servers Lab, Diagnosing and troubleshooting Hardwares and Softwares
• Keeping track of IT budgets and managing hardware, software, services contracts and Asset management, Build PCs, Laptops, Servers, Devkits, and Assist Users with Trojan Manager Management
• Deep Knowledge about company security policies, rules and regulations about Managing and tracking software licensing and renewals, Reviewing procurement and security requirements for new hardware, software, and IT services
• Complex Problems resolutions, User Education and Support, Ticketing Systems such as Jira Service Mangement and others
• Acting as a point of contact for all information security and compliance requirements and serve as the IT security office for HIPAA compliance and Overseeing IT client support services
• Remote Desktop Support, Onboarding User Support, Hub conference management, new hire Experis self-set up
• Work as an IT Operation Manager for Users and report only to one of the executives on a monthly meeting
Information Technology Operations Manager
UpGrade Stations – Gig Harbor, WA 2020_2023
• Manages a team of 10+ IT staff members to ensure operations run smoothly and maintain the IT infrastructure
• Create Dashboards and restore Data By using different types of SPOG such as Network Operations Center
(NOC) Dashboard, IT Infrastructure Monitoring Dashboard, and Power BI, Business Intelligence (BI) Dashboard, centralize visibility of information, increase efficiency of the Data, and ensures real time decision making with performance and user experience
• Webcam Image Quality Testing for customers and businesses using VCX-WebCam 2023 international standard
• Smartphone Image Quality Testing with DXOMARK making the webcam has a minimum resolution of 640x480 at 10 frames per second.
• Strong familiarity with Microsoft products, such as Office 365 Exchange, Office Suite, SharePoint, Active Directory, Internet technologies including VPN, web filtering tools, and cloud-based solutions
• Operating systems experience with Windows 7/8/10,11, Mac, Chrome, Server 2012 R2/2016/2019
• Troubleshoot Network, maintain and resolve hardware and software problems, including end user desktop PCs and printers
• Develops and implements technical application support, risk assessments, and IT policies and procedures, analyzes department/job-related functionality requirements to align technology priorities with business needs, remains up to date on technology advancements, emerging standards, & all regulations to meet strategic goals
• Leads training sessions for employees on Receiving, Sorting, Testing, Data Erasure, Repair, Refurbishment, Part Harvesting, Data Media Destruction, Warehouse, and Shipping Electronics with Mac OS, Windows OS, Chrome OS and Servers, as a part of the onboarding program and ongoing technology education Relevant Work Experience and Duties Performed
• Builds and maintains trusting work relationships with third-party vendors, global colleagues, and stakeholders, maintains company awareness of security concerns and implements education programs for staff development
• Demonstrates the skills to work independently and in a team environment with strong problem-solving skills
• Responsible for all section supervisors, with review/approval responsibility for all operations employees
• Responsible for the final Quality Control on all electronics after processing and before leaving the facility Network System Specialist
Microsoft Business Team – Syracuse, NY 2018_2020
• Provided quotes to businesses, helped them with their technical issues, and answered their network questions
• Assessed, troubleshot, and repaired machines like desktops and streamlined repair processes for consistency
• Deploys, monitors, and maintains system installation, upgrades, and network integration to support operations
• Partnered with the software development team on reported errors and bugs in all newly released software
• Regularly maintained servers and systems to keep networks fully operational for users during peak periods
• Evaluated and broke-down user problems using test scripts, personal expertise, and asking probing questions
• Configured hardware, devices, and software to set up workstations for businesses and synthesized information
• Collaborates with team members on network design, reevaluation, & optimization to ensure company growth
Full-Stack Development, Technical Support, Helpdesk, Computer Hardware, Lead Generation
SaaS, MS Office Suite, Google Workspace, Google Cloud, Windows, Apple/macOS/iOS, Chrome OS
AWS, CCNA, Shell, PowerShell, SQL, JavaScript, PHP, HTML, Azure, Power BI, C, Python Education & Certifications
Technical Expertise
Bachelor of Technology in Computer Systems Networking and Telecommunications Syracuse University - 2020
Associate of Science in Computer Systems Networking and Telecommunications Polytechnic School of Brussels - 2015
CompTIA+ CompTIA 2022
Web Development Diploma Shaw Academy
2021
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