Project Manager Management
Resume:
Kevin Keefe
Wrentham, Massachusetts *****
*****@*****.****
Summary
Experienced IT project manager with 15+ years in technical project management, procurement, and process improvement. Skilled in stakeholder engagement, customer support, and application maintenance. Known for improving quality, reducing defect backlog, improving customer satisfaction, and exceeding project targets.
Professional Experience
Career Note April 2023-present:
Time off for training and certifications
Senior Engineering IT Project Manager Remote
Vectra AI -- San Jose, CA
January 2022 to April 2023
Established and monitored key performance indicators (KPIs) by evaluating customer feedback and implementing continuous improvement processes. This resulted in a 50% reduction in the customer support defect backlog over an eight-month period.
Guided scrum teams on Agile project management concepts by identifying areas where sprints were not thoroughly planned. This process revealed previously unidentified risks and planning lapses.
Managed Third-Party tracking for AWS application. Informed and organized the team, ensuring project success. The tools were updated and synchronized while the applications remained operational at customer sites despite their deprecation.
Facilitated meetings requiring detailed narrative minutes due to high staff turnover, which resulted in significant cost savings by providing a comprehensive starting point for new team members to onboard and integrate swiftly
Senior Engineering IT Project Manager Remote
Dell Technologies -- Hopkinton, MA
June 2019 to January 2022
Managed Power Max Next-Gen Development projects. Coordinated with Procurement and Finance teams, reviewed sample drives usage through various stages, saving the company thousands of dollars in overuse fees
Created project reports using Jira, Confluence, Tableau, and Microsoft Office. These reports became the template for Project Manager reports, providing directors and senior directors instant access to project status.
Coordinated projects across cultures and geographies. Informed all stakeholders of the resolved code issues in the latest update. This work prevented testing of the unresolved issues, which would have resulted in a waste of over a million dollars per day.
Led the Configuration and Installation project development, QE, and manufacturing teams by facilitating meetings and coordinating teams with SLACK and MS TEAMS. This work resulted in on-time completion -- a first for this key feature.
Mentored Quality Engineering (QE) teams on test automation methodologies, ensuring that each team implemented at least one automated test. Earned the President’s Award, which is given to 25 individuals company-wide for driving positive change
Agile IT Project Manager and Scrum Master
Motorola Solutions Somerville, MA
May 2018 to June 2019
Managed the remote project for the Video Analytics Library Version 5 (VAL5) using Agile/Scrum. Tracked all the VAL5 development, hardware costs, and monthly timecards for the entire team. Leading to on-time delivery and within budget
Led the ASIS/GSX trade show demo of next-generation analytic cameras. Addressed systemic resistance and failure concerns while coordinating five teams in two locations. Completed the project within the designated timeframe
Career Note February 2017 to April 2018
Time off for training and education
VPLEX Lead Product Owner and Project Manager
EMC Hopkinton, MA
January 2016 to January 2017
Led the VPLEX 5.5 family and 6.0.1 releases using Scaled Agile/Scrum by establishing project plans, tracking open-source licenses, and driving customer and process improvements. This led to on-time deliveries.
Managed late-cycle defect discoveries by reviewing, understanding, and documenting. These were repaired in the current release or are scheduled for repair in a future release.
VPLEX/VE 2.1 Lead Development Senior Manager
EMC Hopkinton, MA
January 2013 to January 2016
Managed an Agile/Scrum team of six front end (UI) individual contributors and a manager
Delivered e-License support in three months, exceeding the previous standard of 18 months
Restructured global remote contractor connectivity using secure VDI and documented the process
Additional Experience
Senior Development Manager for Virtual Appliances, Build, and Release teams
Education
Master of Science in Virtual Team Management and Communication in Management: 2012
Brandeis University -- Waltham, MA
Master of Science in Software Engineering: 2005
Brandeis University -- Waltham, MA
Bachelor of Science in Electronics Engineering: 1996
Johnson and Wales University -- Providence, RI
Skills
Team Leadership, Personnel Management, Remote Team Management, Agile, Scrum, Vendor Management, Communication, Negotiation, and Mentoring
Technical Skills
Jira, Confluence, Azure, Microsoft Office Suite, Tableau, C, Unix Shells, Windows, and Linux.
Certificates
Lean/Six Sigma Green Belt, Scrum Master Certified (expired), and Microsoft Project Certification
New Horizons Learning Centers, Smithfield, Rhode Island
PMI Certified associate in project management (PMI CAPM), Certified Agile Professional (CAP), Azure 900, CompTIA Security+, and CompTIA Network+, Practical Project Management (PPM)
Visible Edge Institute, Nashua, New Hampshire 2024
Links
https://www.linkedin.com/in/kevin-keefe-info/
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