Call Center Customer Service

Michelle Tucker

*** *** ***** ******

Flushing, MI 48433

734-***-**** or ********@*****.***

SKILLS

25+ yrs. Customer Service experience

Phlebotomist

Reception/Admin

Audit, AR/AP

Multi-system proficient

High Volume Call Center/Escalation

QA

Multi-program proficient/Microsoft Suite

Medical claim processing

Medical Records

Referrals/Authorizations

Multi-tasking Pro :)

WORK EXPERIENCE

McLaren Medical Group/McLaren Flint

03/2018 to Present.

Surgical Boarding/Authorization, Medical records, Supplies, Payments and Training new employees on Front Desk Reception for McLaren OBGYN, Primary Care and Breast clinic.

Previously McLaren ER main office and all units. Registration, Admitting, Insurance verification for all patients. Psych, Select, Hospice and Rehab hospitals. Daily surgery schedule

Call Center CSR Huntington National Bank

Formerly (First Merit Bank NA.)

Formerly (Citizens Republic Bank Corp), Flint, MI 12/2011 to 03/2018

Client account specialist

High volume call center

Escalation Team, Online banking, Loans and Bank branch support. Weekly QA

Customer Service Representative

Entech Staffing/Flint Journal, Grand Blanc, MI 09/2009 to 12/2011

Dispatch Sales, Customer service

Substitute Para-Pro

Bentley Community Schools, Burton, MI 09/2009 to 12/2011

Front Desk Clerk

Comfort/Sleep Inn, Flint, MI 09/2007 to 05/2008

Daily/Nightly audit, AP/AR, Front desk client services

EDUCATION & TRAINING

Diploma in Medical Administration Graduated: March 2013

Rasmussen College Online

Phlebotomy Express, Detroit MI, Graduated February 2022

Professional References Available Upon Request

VOLUNTEER EXPERIENCE

Secretary and Treasurer of the Bentley Boosters/7yrs

Volunteer at Bentley Community Schools/7rs

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