Network Security Technical Support

Charles Stover

Houston, TX 832-***-**** **********@**.*****.***

LinkedIn: https://www.linkedin.com/in/charlesstover001

Professional Summary

IT and cybersecurity professional with a Bachelor of Science in Computer and Network Security and a Certificate in Digital Evidence Investigations. Graduated Summa Cum Laude with a 3.85 GPA. Skilled in penetration testing, malware analysis, system administration, and digital forensics. Proven experience in technical support, infrastructure maintenance, and customer service. Known for strong problem-solving abilities, multitasking, and a commitment to accuracy and security. Adept at working in dynamic environments, balancing multiple roles while consistently meeting goals.

Education

Wilmington University – New Castle, DE

Bachelor of Science in Computer and Network Security, GPA: 3.85

Summa Cum Laude Dean’s List Epsilon Pi Tau Honor Society

Relevant Coursework: Network Forensics, Malware Analysis, Ethical Hacking, Advanced Mobile and IoT Forensics

Digital Evidence Investigations Certificate – Completed December 2024

Certifications

• CompTIA+TestOut PC Pro

• CompTIA+TestOut Security Pro

• CompTIA+TestOut Server Pro 2016

• CompTIA+TestOut Ethical Hacker Pro

Technical Skills

Cybersecurity Penetration Testing Incident Response Windows/Linux OS

Digital Forensics Malware Analysis Network Security Packet Analysis Wireshark

Firewall Configuration Cellebrite UFED Magnet AXIOM OSINT Virtual Machines

Microsoft Office SCCM TCP/IP Python Java

Projects & Hands-On Experience

• Network Forensics – Analyzed network traffic using Wireshark to detect intrusion patterns.

• Malware Reverse Engineering – Used IDA Pro and Ghidra to study malware behavior.

• Ethical Hacking – Performed penetration testing in virtual lab environments.

• Mobile Forensics – Recovered and analyzed data with Cellebrite UFED and Magnet AXIOM.

Professional Experience

Bellaire Medical Care Group – IT Specialist, Contractor

Houston, TX April 2020 – Present

- Maintained, troubleshot, and secured office network infrastructure.

- Diagnosed and repaired laptops and PCs; managed software updates.

- Conducted penetration testing and advised on physical security setup.

Sam’s Club – Membership Specialist / Photography Specialist / Gas Station Attendant

Houston, TX September 2013 – Present

- Delivered exceptional service and supported technical systems.

- Led photo editing and boosted lab sales by 75% over four years.

- Trained staff, managed inventory, and implemented security protocols.

- Resolved customer issues, ensuring satisfaction and policy compliance.

- Maintained safety and monitored for suspicious activity.

References

Diana Fredrique

Office Manager, Bellaire Medical Care Group

832-***-**** *********@*****.***

Charles Swayzer

Previous Supervisor, Sam’s Club

979-***-**** *********@*****.***

Judith Welty

Personal Reference

361-***-**** *************@*****.***

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