Technical Support It Project

Lenin Pineda

Orlando, FL *****

786-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Accomplished IT professional with over six years of experience in asset management, risk mitigation, and IT project leadership. Demonstrated expertise in system administration, technical support, and network management. Proven track record of improving processes, enhancing security, and delivering high-quality outcomes. Adept at troubleshooting complex issues and ensuring seamless IT operations. EDUCATION

Bachelor of Automated Systems Engineering

Evangelical University of Nicaragua (UENIC), Managua, Nicaragua — April 2007 Certified by "Josef Silny & Associates, Inc."

Computer Network Support Specialist

CBT Technology Institute, Miami, FL — October 2022

• Computer Maintenance and Troubleshooting Technical Support

• A+ and Network+ Certification Preparation

• Administering Windows Professional

• Linux Operating System Fundamentals

• Microsoft Technology Applications

• Cloud Computing, SQL, and Cybersecurity

TECHNICAL SKILLS

• Microsoft-based technologies: Windows Server, Active Directory, Exchange Server, SharePoint, SQL Server

• Software Development (VB 6.0)

• Database Management (SQL Server 2019, MySQL, Microsoft Access)

• Advanced Hardware and Software Troubleshooting

• Server, PC, Router, and Switch Management

• Networking Equipment Configuration

• Analytical and Critical Thinking Skills

• Strong Documentation and Reporting Abilities

PROFESSIONAL EXPERIENCE

Cable Holdings Inc. — Miami, FL

System Administrator (10/2023 – Current)

• Manage Active Directory and Azure environments to ensure optimal system performance

• Administer Avaya IP Phone and RingCentral Cloud Phone systems

• Manage Microsoft 365 applications and service

Manage Microsoft SQL Server Management Studio

• Conduct data analysis using XML and SQL for report generation

• Develop and maintain Crystal Reports for data visualization

• Configure and manage network switches, routers, VLANs, and guest networks

• Perform PC maintenance, hardware repairs, and system updates Support305 MIAMI — Miami, FL

IT Help Desk Support (03/2022 – 10/2023)

• Provided comprehensive IT support for Active Directory, Azure, and Microsoft 365

• Managed networking infrastructure, including Cisco Meraki, Ubiquiti, and Araknis devices

• Administered Control 4 Automation Systems

• Managed MSP, RMM, Backup, and Security platforms using N-able

• Utilized ConnectWise for efficient ticket management and issue resolution

• Conducted low-voltage installations and PC maintenance Markwell Florida — Miami, FL

IT Technician (11/2021 – 03/2023)

• Provided hands-on technical support and hardware troubleshooting

• Ensured network stability and system performance through proactive maintenance UPS United Parcel Service — Miami, FL

Warehouse Package Handler (08/2020 – 11/2021)

Interport Company, Inc. — Miami, FL

Warehouse Associate Clerk (01/2017 – 04/2019)

DGI Managua — Managua, Nicaragua

IT Project Manager (01/2009 – 07/2014)

• Assessed and implemented computer system requirements for departmental needs

• Managed referral logs and authored user manuals for new systems

• Coordinated staff training and managed a team of up to nine employees

• Developed and maintained the official DGI website (https://dgienlinea.dgi.gob.ni/)

• Designed and maintained database structures for improved system performance LANGUAGES

• Bilingual: English and Spanish

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