Information Technology Systems Engineering
Resume:
ANDREW E. URBAN
Port St. Lucie, FL 34984
Phone: 772-***-****
Email: ******.*.*****@*****.***
IT PROFESSIONAL
SYSTEMS ENGINEERING PROGRAM MANAGEMENT SOLUTIONS ARCHITECTURE Accomplished top IT Management professional with extensive experience in leading engineers to deliver effective implementations, configurations, and support for a broad range of IT platforms. Microsoft Certified IT Professional specializing in optimizing performance, analyzing and resolving technical issues, and executing critical strategic initiatives. Dynamic, creative thinker with in-depth knowledge of information systems. Strategic based background specializing in implementation of complex solutions. Exceptional technical knowledge and effective management skills to support teams. Dedicated and innovative with excellent communication, analytical and problem resolution skills. Significant consulting experience. AREAS OF EXPERTISE
Project Management
Technical Consulting
Analysis, Strategic Planning
Customer Service
Enterprise Solutions
Information Technology
Process Improvements
IT Governance
Engineer Leadership
Complex Solutions Design
Systems Engineering
Strategic Initiatives
On Premise, Cloud & Hybrid
Solutions
Diagnostics
PROFESSIONAL CERTIFICATIONS
MICROSOFT CERTIFIED IT PROFESSIONAL, ENTERPRISE ADMINISTRATOR
MICROSOFT CERTIFIED, SECURITY ADMINISTRATOR ASSOCIATE
Microsoft Certified: Azure Fundamentals AZ-900, May 2024
Microsoft Certified: Power Platform PL-900, January 2024
Microsoft 365 Security Administration, MS-500, January 2023
Cisco Interconnecting Network Devices II (CCNA), 200-101, May 2014
Cisco Interconnecting Network Devices I (CCENT), 200-100, January 2014
Microsoft Windows 2008 Enterprise Administrator, 70-647, October 2010
Microsoft Windows 2008 Application Infrastructure, 70-643, October 2010
Microsoft Windows 2008 Network Infrastructure, 70-642, September 2010
Microsoft Windows 2008 Active Directory, 70-640, August 2010
Microsoft MCTS: Windows 7, 70-680, May 2010
PROFESSIONAL EXPERIENCE
C&W TECHNOLOGIES
Lead Engineer May 2014 – Current Position
Supervise a group of seven highly skilled and talented engineers in developing and implementing on premise, Cloud, and Hybrid IT solutions for various clients.
Responsible for the continued improvement and enhancement of premium user experience of C&W Hosted and Managed Services
Provide engineering team guidance, motivation and support while cultivating a positive and productive atmosphere.
Responsible for systems automation and integration, leveraging various technologies such as Python, PowerShell, and C#.
ANDREW E. URBAN, PAGE 2
C&W TECHNOLOGIES, continued
Lead Cloud Engineer May 2013 – May 2014
Managed Company Hosted Services Datacenter providing hosted services to over 1000 users.
Planned, coordinated, and executed client on-boarding to hosted services.
Developed disaster recovery and emergency management plan to ensure client business continuity.
Performed complete redesign of Hosted Services infrastructure to reduce equipment costs, enhance performance, and increase scalability.
Planned and executed the physical relocation and integration of company hosted services solution more than 30 days ahead of schedule.
Developed multiple new company services, including encrypted email service and Remote Application delivery.
Provided training sessions to co-workers resulting in improved efficiency and operations.
Recognized for consistently exceeding expectations with projects and services. Systems Engineer June 2012 – May 2013
Perform installation, configuration, and diagnostics of client network systems.
Perform disaster recovery for client sites.
Provide Active Directory and Exchange Migrations.
Install and configure Wireless Access Points, Wireless Mesh Devices, and Wireless Bridges. TECHNOLOGY PARTNERS
Business Consultant Dec 2010 - June 2012
Provided On-Site and remote IT support for small and medium businesses.
Streamlined enterprise security management and deployment for regional businesses.
Reduced costs associated with client off-site backup storage by 35%.
Improved client satisfaction and retention through superior client relationship building.
Citrix partner, installed, configured, and manage Xenapp and XenServer virtualization technologies. EDUCATION
MICROSOFT CERTIFIED IT PROFESSIONAL, ENTERPRISE, October 2010 PC Professor, West Palm Beach, FL
BACHELOR OF SCIENCE, INFORMATION TECHNOLOGY, December 2011 University of West Florida, Pensacola, FL
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