Data Entry General Manager

LeAndre Alexander

Vaughan, Ontario ● 416-***-**** ● *********@*****.***

Education

Humber Institute of Technology & Advanced Learning 2019 – 2021 Associate Degree-Hotel & Restaurant Operations Management Program Hospitality Experience

Stock Bar, Toronto ON

Floor Manager

Jan2022-Dec 2023

• Open/close the restaurant making labour effective decisions based on staff needed for the shift.

• Developed a training module that enhanced onboarding process, with a more effective & mindful way to train and develop new hires.

• Developed and created a visual and written look book which adhered more to the company image and helped build a cohesive work environment.

• Accounting and daily reports, review, and monitor KPIs, sales, and any discrepancies before submitting to head office.

• Retain, train, and develop support staff (Hosts, Bussers, Servers Assistants, Food Runners)

• Ensure compliance with restaurant standards as per operational guidelines.

• Set and established team goals as per General Manager and Assistant General Manager

• Enhanced guest experience by pairing and selling the best food and beverage options. The Humber Room, Humber Institute, Toronto, ON Sept. 2020 – August 2021 Various roles

Held a variety of roles while learning fine dining standards in this 100-seat, student run bistro. Served a wide range of guests including students, instructors, senior administrators, and local business leaders.

• Opened and closed the restaurant in the absence of the manager.

• Gained leadership skills while overseeing staff and guest service.

• Trained new team members.

• Handled cash and credit card transactions.

• Ensured high level of guest satisfaction.

• Dealt with any special dietary or allergy restrictions. The Goodman Pub & Beer Hall, Toronto, ON

Server/Bartender Apr 2017- May 2018

Touro Brazilian Steakhouse & Bar, Richmond Hill, ON Wine Waiters Assistant Apr. 2013-Apr 2015

Brand Ambassador, Sales & Teaching Experience

Acadsoc ESL Teaching & Tutor (Remote) Apr. 2025- PRESENT Delivered engaging and personalized English language lessons to students of diverse ages and proficiency levels through remote platforms to students in Beijing, China

• Designed and adapted curriculum materials to meet individual learner needs, fostering language development and confidence

• Utilized various digital tools and multimedia resources to create an interactive and effective online learning environment.

• Provided constructive feedback, report cards and progress reports to students and parents, ensuring continuous improvement and goals achievements Mosaic Marketing, Toronto, ON – Liberty Village

Ambassador/Team Lead

July 2018 – Present

Led and motivated a team to execute marketing campaigns, increasing brand awareness and engagement across multiple channels. Represented over 20 major clients

• Build customer rapport, identifying customer needs and assisting in the resolution of issues.

• Act with integrity, honesty and knowledge that promotes the culture, values and mission of the employer and the brand of the day.

• Developed training materials and provided ongoing coaching to team members, resulting in improved performance and consistent brand messaging

IQOS Expert and Sales Rep Toronto, ON June 2020 – July 2021 Worked as Sales Representative in Q-lab corner at various Vape 180 Smoke Shop locations. Served a diverse set of customers in a high-volume location.

• Extensive sales and development training to ensure accurate marketing and sales deliverables are met.

• Onboarded new customers by providing learning sessions and walk-throughs to assure all need and pain points are met for new device purchases.

• Daily follow-ups and courtesy calls to assure all pain points and customer needs were fulfilled

• Able to delegate and prioritize during high-volume times or stressful situations.

• Worked in a positive team environment to assure sale quotas were met in a collaborative way. Certifications & Training

• Sales, Marketing and Brand Training

• Smart Serve Certification

• Food Handlers Certification

• OTEC- Service Excellence

• Barista Certified

• First Aid and CPR Training

• OSSD and French Immersion Certificate

• POS- Micros, Silverware

• PMS- OPERA

• WSET Alcohol Training Level 1&2

• It’s Your Shift- Own, Lead and Make the

Shift

• Acadsoc Teacher Certification

• Various certification courses done

online through LinkedIn

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