Customer Service Data Entry

Asia Terry

Riverdale, GA 848-***-**** *********@*****.***

LinkedIn: www.linkedin.com/in/asia-terry-4358b6215 Professional Summary

Versatile and results-oriented professional with over 10 years of experience in administrative operations, customer service, records management, and cross-functional collaboration. Adept at handling high-volume workloads in remote environments, managing sensitive information, and delivering policy-based solutions. Proficient in tools such as Salesforce, Epic, Cerner, and Microsoft Excel, with a consistent track record of exceeding performance benchmarks and delivering empathetic, efficient support to internal teams and clients across multiple industries. Core Competencies

● Customer Service & Call Handling (Inbound/Outbound)

● Claims Processing Prior Authorizations Insurance Verification

● CRM Systems: Salesforce, Cotiviti, Carelon

● EHR: Epic, Cerner HIPAA Compliance ICD-10, CPT

● Data Entry & Records Management HEDIS Reporting

● Cross-Functional Team Collaboration

● Microsoft Office: Excel, Outlook, Teams

● Multi-Line Phone Operations Remote Work Proficiency Professional Experience

Datavant Inc – Remote

CPC Processor I May 2024 – Present

● Manage high-volume health information tasks, including data abstraction and indexing.

● Process 100+ medical record requests daily using Epic and Cerner systems.

● Maintain 95%+ performance rating and HIPAA compliance. Bcforward (Contract) – Remote

HEDIS Service Associate II Jan 2025 – Apr 2025

● Audit medical records for HEDIS reporting; maintain 98% accuracy rate.

● Use Cotiviti and Excel to support over 500 reviews.

● Collaborate cross-functionally to improve data performance and compliance.

● Contributed to a 20% improvement in HEDIS scores through quality documentation. Phil Inc. (Contract) – Remote

Claims Processing Specialist Feb 2024 – May 2024

● Reviewed and processed 50–100 insurance claims daily.

● Verified coverage and generated reports to reduce billing errors. Alliance (Contract) – Remote

Customer Service Consultant Jul 2023 – Oct 2023

● Handled 100–200 calls/day; achieved 95%+ service rating.

● Documented all activity in Salesforce CRM; exceeded quality benchmarks. CareMetx (Contract) – Remote

Prior Authorization Specialist Jan 2022 – Jul 2023

● Verified benefits and submitted prior auths for commercial and federal plans.

● Processed 80–100 daily calls; documented in Epic.

● Assisted patients navigating financial barriers to care. A.T Freightastic Services LLC – Remote

Dispatcher Oct 2021 – Jan 2023

● Coordinated transportation logistics; ensured DOT/Hazmat compliance.

● Created marketing content and maintained dispatch records. LabCorp – Brick, NJ & Atlanta, GA

Patient Service Technician Sep 2014 – Dec 2022

● Performed phlebotomy, intake, insurance verification, and front-desk operations.

● Managed multi-line phones and maintained EHR documentation. Education

Ocean County College – Toms River, NJ

Associate of Applied Science, Business and Health Administration 2021 Advantage Career Institute – Eatontown, NJ

Medical Assistant Program 2014

Technical Skills

● Epic, Cerner, Salesforce, Cotiviti, Carelon,Onbase

● ICD-10, CPT, HIPAA, HEDIS, Prior Authorization,Claims

● Microsoft Excel, Outlook, Teams

● Remote Systems Multi-Line Phone Operations

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