A Team Support Technician

Nathaniel Jensen

****.******@****.*** 586-***-****

**** ********** ***** **, *******, NC, 28027

SUMMARY

Motivated Cyber Security student seeking to gain hands-on experience since receiving Network Security certification. Outgoing and friendly with a strong drive to succeed. Good at following directions and working alone or in a team.

EDUCATION

Rowan-Cabarrus Community College, Salisbury, NC June 2022 – Present Associates in Applied Science in Cybersecurity

• Expected to graduate in August 2024

• Certifications: Information Technology Specialist in Network Security Cisco Certified Support Technician Networking

Cisco Certified Support Technician Cybersecurity

Related Coursework

Network & Security Foundations Advanced Hard/Software Support Security Concepts Computing Fundamentals Information Systems Business Concepts Ethics & High Technology WORK EXPERIENCE

Zamboni Driver & Front Desk April 2017 - Present

Extreme Ice Center, Indian Trail, NC

• Provide excellent service and attention to customers face-to-face or through phone conversations. Demonstrate self-reliance by meeting and exceeding workflow needs.

• Demonstrate leadership by making improvements to work processes and helping to train others. In charge of making sure the front desk staff completes their work and stays on task.

• Works successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

IT Support Intern September 2023 - November 2023

23XI Racing, Mooresville, NC

• Helped assist IT department with setting up and configuring new devices, alongside making cables for the devices.

• Conducted, logged, and maintained inventory for all IT devices.

• Learned to use MySQL and helped the analytics team write a code that would update weekly race statistics.

SKILLS

• Fundamental configurations • Basic Python

• Networking foundations • Software installation

• Troubleshooting & logical reasoning

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