User Experience Quality Assurance

MICHAEL HALSTEAD

Holly Springs, NC Phone: 919-***-**** Email: **********@*****.***

Detail-oriented professional with over 14 years of experience in quality assurance and development. Expert in developing and integrating test cases, managing project documentation, and ensuring adherence to high-quality standards. Proven track record in enhancing user experience, streamlining workflows, and supporting successful project launches. Skilled in functional, stress, and performance testing across various platforms and applications. PROFESSIONAL SKILLS

• Testing Methodology

• Quality Standards

• User Experience

• Documentation

Management

• Workflow Optimization

• Comprehensive Testing

• QA Documentation

• Team Coordination

• Material Handling

• Process Improvement

• Performance Testing

• Project Management

• cGMP

• Sterile Environment

• Debug Software

• Process Adherence

• Critical Thinking

• Calibrations

• SOP

WORK EXPERIENCE

Mighty Rabbit Studios Raleigh, NC

Junior Developer July 2023 – October 2024

• Developed and integrated test cases into daily checks, ensuring that each stage of development adhered to the highest quality standards and minimizing the risk of defects in the final product.

• Implemented new design elements and features for ongoing projects, which significantly enhanced the user experience and contributed to meeting project deadlines with high quality.

• Maintained comprehensive documentation for features, sound effects, and designs, ensuring that all team members had access to up-to-date information and reducing the potential for miscommunication and errors.

• Managed the Jira board, consistently updating tasks and tracking progress to streamline workflow and maintain organization within the development process.

• Facilitated daily standups and project meetings, effectively coordinating team efforts and promoting a collaborative environment that kept projects on track and addressed any emerging issues promptly. Disney Streaming Morrisville, NC

Quality Analyst II June 2022 - April 2023

• Conducted comprehensive testing of streaming services, which ensured that release deadlines were met without compromising on quality, ultimately supporting seamless user experiences across multiple platforms.

• Supported and updated QA documentation, including the test repository and device inventory, which enhanced the accuracy and accessibility of testing resources and streamlined the QA process.

• I coordinated with outsourced teams to ensure the successful delivery of builds and test suites, which fostered effective collaboration and contributed to the reliable performance of streaming services.

• Managed the backlog queue effectively, prioritizing and addressing issues in a timely manner to facilitate smooth project progression and maintain adherence to release schedules.

• Contributed to the implementation of ad-based revenue streams by collaborating with automation teams, which improved testing efficiency and supported the integration of new revenue features into the platform. Imangi Studios Raleigh, NC

Senior Quality Analyst June 2013 - May 2022

• Developed and refined QA processes to enhance product quality, which led to significant improvements in software reliability and user satisfaction across all game titles, including Temple Run and its various sequels.

• Tracked and analyzed data to help set performance goals, resulting in more targeted quality assurance strategies and better alignment with project objectives, contributing to the successful launch and ongoing support of Games as a Service projects.

• Gained extensive firsthand experience in functional, stress, and performance testing, which ensured that high-profile projects like Temple Run VR and Harbor Master met rigorous quality standards and delivered optimal user experiences.

• Managed Games as a Service projects, overseeing continuous updates and improvements, which maintained user engagement and satisfaction through effective issue resolution and timely feature enhancements.

• Contributed to the creation of marketing materials for social media campaigns and app store promotions, which helped boost the visibility and appeal of the games, directly supporting successful product launches and sustained player interest.

Novartis (Contract) Holly Springs, NC

Manufacturing Support October 2012 - April 2013

• Provided critical support for both upstream and downstream production processes, ensuring adherence to FDA guidelines and maintaining rigorous compliance with safety and quality standards, which contributed to the smooth operation of manufacturing activities.

• Maintained detailed documentation and conducted thorough equipment checks, which ensured that all processes were accurately recorded, and that equipment met operational standards, thereby minimizing risks and enhancing production efficiency.

• Received specialized training in Standard Operating Procedures (SOP), documentation, and equipment methods, which enabled a high level of expertise in managing manufacturing processes and adhering to established protocols.

• Implemented effective contamination control measures and parts cleaning procedures, which reduced the risk of contamination and supported the integrity of the production environment, ensuring the production of high-quality pharmaceutical products.

• Experience in SAP ERP (Systems Applications and Products) software used for planning, work orders, processes and standard operating procedures.

EDUCATION

Wake Technical Community College Raleigh, NC

Associate in Applied Science – Biopharmaceutical Technology Program CERTIFICATIONS

• CSM (Certified Scrum Master)

REFERENCES

• Jessica Agee - Epic Games - Release Manager: *******.****@*********.***

• Scott Sherman - Grumpy Pixel - Principle Software Engineer: ********@***********.***

• Jeremy Albert – ZeniMax Online - Senior Producer: ******.******@*************.***

Contact this candidate