Intake Coordinator Customer Service

Oct ****

A M Y

S T R I N G F I E L D

(-629-***-****

*************@*****.***

Atlanta, GA 30281

PROFESSIONAL SUMMARY

Dynamic and compassionate Intake Coordinator at Sober Living America, adept at optimizing workflows and enhancing customer satisfaction. Proven track record in compliance documentation and event coordination, while demonstrating exceptional interpersonal communication skills and budgeting acumen. Dedicated to improving operational efficiency and promoting holistic wellness for residents.

ACCOMPLISHMENTS

CPR and First-aid- 2022

WORK EXPERIENCE

Intake Coordinator, Sober Living America, Aug 2024 Dec 2024, Atlanta, GA Coordinated schedules, assignments, and workflow to optimize productivity. Handled customer inquiries and complaints, ensuring satisfaction with services provided. Oversaw budgeting for office expenses, ensuring cost-effectiveness in operations. Analyzed operational processes to identify bottlenecks and implemented solutions to resolve them.

House Supervisor, Second Chances, May 2021 Nov 2024, Lebanon, Tennessee Spearheaded full calendar of activities to promote mental, physical and emotional health. Scheduled and supervised staff to handle needs of 8 residents. Completed compliance documentation, including progress notes, attendance charts and control counts.

Implemented strategies to integrate supported residents' routines into daily house routines. EDUCATION

Colorado Technical University

GPA 4.0

Dean's List Honoree, 2 semesters.

SKILLS

Interpersonal Communication HIPA Compliance

CPR/ First Aide Certified Microsoft Office

Microsoft Word Empathetic

Compassionate Organized

Customer service Effective communication

Event coordination

AS

PERSONAL INFORMATION

Date of Birth: 08/26/85

HOBBIES

Drawing

Creative Writing

Swimming

Playing with animals

Helping others

Crocheting

Arts and Crafts

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