Customer Service Advisor

Jose Granados

El Paso, TX *****

********@*****.***

+1-915-***-****

Work Experience

Service Manager

MPG Automotive-El Paso, TX

July 2020 to December 2021

I was in charged of complete store

Cashier, Accountant, Dispatcher, Managed Employees, Computer skills, Phone Skills, Help Technicians out with repairs, open and close Repair Orders, Excellent Service Sales Rep Automotive Service Advisor/Assistant Manager

CASA FORD-El Paso, TX

January 2012 to March 2013

Open and close Repair Orders, Great Customer Service, Assist Manager, help technicians with repairs, Computer Skills, Phone Skills, Disptcher, Excellent Service Sales Rep Service Advisor/Writer/ Assistant Manager

Viva Ford-El Paso, TX

August 2000 to January 2012

Great Customer Service, Cashier, Dispatcher, Accountant, Computer Skills, Phone Skills, Quality Control, Help technicians out with repairs, Open and Close Repair Orders, Greet Customers, Managed 30 Employees, Open and Close Service Department had keys to the Shop, Excellent Service Sales Rep Service Porter

Shamaley Ford-El Paso, TX

June 1998 to November 2002

Service Porter, Cashier, Dispatcher, Shuttle Driver, Accountant, Quality Control Education

Some College in Industrial Technician

EPCC - El Paso, TX

Skills

• Great Customer Service

• Management

• Quality Control

• Auto Estimating

• Computer skills

• Phone Skills

• Dispatching

• Bilingual (10+ years)

• Auto Service Management

• Automotive Repair (10+ years)

• Vehicle Maintenance (10+ years)

• Oil Change (10+ years)

• Mechanic Experience (10+ years)

• Accounting (10+ years)

• Sales Experience (10+ years)

• Delivery Driver Experience (5 years)

Languages

• English - Fluent

• Spanish - Fluent

Certifications and Licenses

Driver's License

June 1990 to June 2025

Bronze Medallion Award

July 2004 to Present

Ford Customer Service Advisor

Master Certification

September 2004 to Present

Master Certification completion of Service Advisor Master Certification

October 2006 to Present

Master Certification successfully completion of Service Advisor

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