Scrum Master Project Manager
Resume:
Diana Hernández Reyes
Degree in Informatics
Specialist in administration of TI projects and quality, Applying Artificial Intelligence (AI) across key operational processes, leadership in design and execution of strategies conducive to add value and profitability in companies, focused on result. SCRUM Master certification 104309, SCRUM Fundamentals certification 103708 and Agile coach Professional certification FLCSJSDTDP-DRHRGSGL-WHNTDQQFDD Big Data Professional Certification in process.
+52-552******* *********@*****.***
Senior Program & Project Manager Senior Scrum Master Senior QA Manager with solid experience leading initiatives in different technologies. Specialist in agile environments; certified Scrum Master and Agile Coach. Extensive history of success in the planning, execution and strategy of high-impact projects, ensuring compliance with business objectives, quality, and delivery timelines; with over 20 years of experience specializing in the financial sector, coordinating multidisciplinary teams (USA, India, and Canada) for more than 10 years.
Talent: Accountability Learning Style: Divergent
Expertise: Leadership, personal management, commitment, proactivity, responsibility, loyalty, organization and planning, problem solutions, decision making, effective communication, customer negotiation, creation of work units.
Management, Scrum, SAFe, Kanban, Scrumban, Extreme Programming, (Big Data, DevOps). Work Experience
• MetLife (May – 2021 to Currently).
- Senior Program Manager and Senior QA Manager: In charge of five projects at the same time:
- Validate the new functionality of the application - Agent Web Portal (AWP), Differentiate agent digital experience - One single portal that helps agents sell and manage their day-to-day tasks.
- Validate the new functionality of the application mobile - Customer Self Service App. (CSS), E2E customer led digital servicing experience - Customer facing portal for easy and informed policy
& claims management.
- Transform customer experience - Customer Web Portal (CWP) by enabling a standardized and self-service web/desktop value proposition in addition to mobile capabilities, (Payments & Claims). All the Project budget: $18,000,000.00 MXN.
- Transformation Services - EB Business line focused on the sale of life and GMM products to large private companies.
- Transformation Services - IP Business line focused on the sale of individual products for individuals and legal entities.
Agile projects: using IA Artificial Intelligence (Copilot) to generate test cases, assess complexities, and review user stories and backlog. Coordination with all involved areas, facilitating negotiations and alignment. Accountable for providing final approval for production releases. Led the AWP, CSS, and CWP these three projects at the same time for four years, consistently recognized for their operational excellence. These initiatives ran successfully for four years without a single production issue and were considered a key success story within the organization.
2
• Santander (Aug 2019 - Abr 2021).
- Senior Program and Project Manager: In charge of the account reengineering project of the BAS App application, for the internal management of account statements. The application was developed under the Microservices pattern using Java version 1.8, Oracle 12c and Spring Boot 2.1.8, Angular 7 for view.
- The solution consists of two main components: Web and Batch, implemented in NGINX container in OpenShift with communication through sFTP with the OpenText Exstream tool. Using PaaS to implement the web application, project with a cost of $4,000,000.00 MXN. Also in charge for the CAN project (Credits associated with Payroll Circular 15), in the part of integration of internal and external work teams, with the applications Portfolio, Pampa, Fundraising for Santander.
• Deloitte (Apr- 2017 – Jul -2019).
- Senior Project Manager and Scrum Master: In charge of the testing (Disney, Northwell) project serving customers in the USA as well as the Robotic Process Automation – RPA (AT&T, Santander) project, automations were carried out at point-of-sale processes generating 50 virtual machines and using 50 physics that served AT&T customers at the Mexican black Friday of 2018, generated tests of the correct functioning of the robots.
- Anthem Project (Claims Lites) collaborating with teams from USA and India, providing support to production and previous environments, I worked with JIRA and Confluence, I created these work teams from interviews and hiring, working with the USA, Indian and Mexican team.
• Banorte (M>) (Apr- 2016 – Mar 2017).
- Senior Project Manager and Scrum Master: In charge of Decommissioning from Informatica Power Center DWH (Data Ware House) Legacy to new DHW dimensional model project.
• BBVA Bancomer (TATA Consultancy Services) (Jan 2012 - Mar 2016).
- Senior Project Manager: I managed projects with work units in México and India:
- Migration project upgrade of the bank teller window for Scotiabank, applying SCRUM, project with a cost of $14,000,000.00 MXN. (Scotiabank)
- Project for the detection of fraudulent costumers, interrelating different systems Scotiabank, applying SCRUM, project with a cost of $3,000,000.00 MXN.
- Project of MIPS reduction (Millions of instructions per second) (MIPS were reduced on 17% monthly, only in loans and personal accounts applications), for BBVA Bancomer, applying CMMi5 and PMI for BBVA Bancomer, project with a cost of $7,000.000 MXN.
• BBVA Bancomer (GETRONICS MÉXICO S.A de C.V) (Apr 2003 - Dec 2012).
- Project Manager: Coordination, leadership and administration of projects such as:
- Datamart, KYC (Register accounts in USD). - CPC, Customer contacts prospects.
- Money laundering. - Architecture installation for Puerto Rico.
- Definition and upload of DWH (Data WareHouse)
- Integration project of de 35 millions of new information (Telephone numbers, addresses, mails from BBVA Bancomer insurances (life, automobile, house etc.) to the database of customers, project with a cost of $6,000.000 MXN.
(All these projects were developed for BBVA Bancomer).
- Migration from Windows XP to Windows 7 for Volks Wagen Mexico,
- SADE (System of Administration of sealing data for NISSAN Mexico.
- Administration of servers for Novartis Laboratories. - Telemarketing system for UNITEC. 3
INFOTEC (Aug 2001 - Feb 2003).
- Projects leader Sr: Administration of projects for IMSS, conversion of the APM system (Insured, employers and Municipals) to DB2 infrastructure, development and maintenance. Certification of rights and obligations, modification to the use of RPU (Unique Employer Register).
• BBVA Bancomer (GMR) (Nov 1994 - Jul 2001).
- Project leader Sr: Administration of development projects of projects such as:
- Maintenance and migration to customer data base (App BAK and BEC batch) y (App BJC batch).
- Development of the first massive account opening system.
- Development of the “local market” system (App BLM batch and line) support to the B63 application (Values).
- Analysis, design, and development of different systems.
(All these projects were developed for BBVA Bancomer and Banca Promex). TOOL AND PLATAFORMANS USED: ETL, Oracle, WEB, Java, .NET, Oracle, WEB and Mobil Testing, RPA o Robotic Process Automation, Web Cobol, COBOL II / DB2, QMF, JCL, CSP, CICS/MQ, (Línea y Batch), Archivos VSAM, TSO/ ISPF, SPUFI, Changeman,Endeavor, IBM Utilities, IEBEGENER, IEFBR14, IEBCOPY, SORT, IDECAMS, Control-M etc, ADDITIONAL COURSES: ITIL, CMMi5, Administration of projects, leadership. CERTIFICATIONS
Scrum Master (Cert. No. 104309)
Scrum Fundamentals (Cert. No. 103708)
Professional Agile Coach (Cert. No. FLCSJSDTDP-DRHRGSGL-WHNTDQQFDD)
Big Data Professional
Business Sustainability
Design Thinking
Effective Corruption Control
Information Security
Money Laundering Prevention
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