Infrastructure Engineer Level 2

FEDERICO PATERNO

**** ********* **. *******, **. 94520 Email: ********@*****.*** Cell: 650-***-****

OBJECTIVE

I am a highly motivated team player in search of a position in a dynamic IT environment to utilize my skills developed through job experience and traditional education.

EXPERIENCE

BANK OF THE WEST (BMO) Aug 2012 – Jan 2025 Infrastructure Engineer - San Ramon, Ca.

Performed setup, installation and configuration of PCs and peripherals, HP Servers, Cisco Router and Switch, APC back up power supply, and Standard Registry MICR printers.

Knowledgeable of MS Office suites and O365, Active Directory, Group Policies, Power Shell, MS Intune, Exchange and Windows Servers and TCP/IP.

Assisted Client Delivery Systems team members with windows 7/10/11 upgrades and migration.

Performed imaging on new and existing systems using Microsoft deployment tool and PXE.

Provided support with break/fix utilizing Cherwell Service Management and Service Now.

Knowledgeable in using remote access tools such as Remote Desktop and Bomgar to deploy software and troubleshoot any hardware/software related issues.

Knowledgeable in configuring VPN access for remote Bank of the West clients.

Deploy laptops and desktops to clients when scheduled.

Provide Post-support to end users for any issue.

Performed moves, adds and changes through Service Requests for Back Office and Branches

UCSF MEDICAL CENTER (Insight Global) January 2012 – Jun 2012 Programmer/Analyst - S.F., Ca.

Ensure all newly deployed hardware are validated according to specifications

Worked on refresh project for deployment to administrative and hospital staff

Provided Level 2 support to hospital staff using service now, completed projects as needed.

Performed imaging on desktops and laptops using SCCM and Norton Ghost.

Setup and configure zebra wristband and network printers across UCSF hospital and university.

Deployment of all types of new hardware devices such as wireless trigger scanners, tap and go, AIO's on human scale and med carts.

INTELLYS CORPORATION May 2005 – January 2007 Area Technical Lead – Northern California/Reno

Recruited and Managed 50 technicians in California and Nevada for a nationwide mobility project

Schedule and assign technicians on a weekly basis

Performed Wi-Fi surveys on customer site using Air magnet

Configure WLAN devices such as Juniper Netscreen, Cisco Router, tablets and handheld devices

Provided technical support on a daily basis and completed deployments on 725 stores in 3 months

Performed New POS installations and serviced all hardware for retail stores and restaurants

SPHERION – (KAISER PERMAMENTE) October 2005 – December 2005 Contractor – S.F. Ca.

Setup workstations for new employees.

Provided level 2 support to hospital staff using remedy action request.

Re-imaged drives onsite or utilized remote management tools, applied OS patches and application deployments.

Supported post-Active Directory/Domain migration conversions, non-compliant platform remediation and administrative tracking.

IBM CORP/GETRONICS August 2004 – August 2005 Field Technician - Bay Area

Update server with missing issuance needed for any device upgrades

Perform data migration and replace hard drives

Install USB hubs, several AIO and Scanners per office

Mapped Network Drives and Printers and install any software needed

Train users on newly installed hardware

PROACTIVE BUSINESS SOLUTIONS September 2000 - April 2002 Contractor Oakland, CA

Performed special project moves, add and changes for trade shows

Setup new systems per customers request, setup and configure

work stations and printers on the network

Performed upgrades on special builds, apply software and patches

Performed data transfers on newly deployed systems

SPHERION - (GENENTECH, INC) August 1999 - August 2001 Supervisor/Lead Technician SSF, CA

Oversees the whole operation for the Installation department

Perform imaging on hard drives for desktops and laptops

Assisted technicians on configurations and troubleshooting issues

Responsible for reporting any bugs and apply latest updates

Configure and install Network Printers

Processed orders, hardware installations, IP Request, port activation,

Print queues using Remedy's action request system

Assign technicians with orders and produce a weekly summary

DECISIONONE - (CHEVRON) July 1997 - February 1998 Field Engineer San Ramon, Ca.

Acting as hardware/software resource for peripheral upgrades

Performed maintenance on PC, MAC, Laptops, printers and servers

Ensuring proper installation of all hardware and software

NEXAR TECHNOLOGIES October 1996 - July 1997 Quality Control Inspector Hayward, Ca.

Ensuring proper setup, installation and configuration of all forms of

hardware and software enhancements

Inspecting functionality of all hardware and software components

Rework and solder components according to specifications

ADVANTAGE INTEGRATED - (KAISER PERMANENTE)

October 1994 - September 1995 Contractor San Francisco, Ca.

Backup user's files to the server and perform all system upgrades

Perform Windows 3.11 conversion and install other applications

Provided support and maintenance on newly upgraded systems

EDUCATION

ADVANCE CAREER TECHNICAL INSTITUTE January 1999 Pleasant Hill, Ca.

Computer Systems Support Specialist - 11/98

Network/LAN Support Specialist - 11/98

REFERENCE

Ken Yarmosh Dennis Buenafe Dan Hoffman

Dimension Data Bank Of The West Bank Of The West

VP of Operations Supervisor Manager

631-***-**** 925-***-**** 402-***-****

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