Configuration Manager Issue Management

POOJARI DILEEP

+91-800******* *****************@*****.***

Experience Summary

Over 1+ years of experience in Atlassian tools like JIRA, JSM, JWM, Bit bucket, ITIL, ITSM, Confluence, Agile.

Proficient in JIRA development using Groovy Script with Script Runner plugin.

Extensive knowledge in Script Runner, JSU, Structure, Configuration Manager for JIRA, JMWE, and Dynamic Forms.

Experienced in working with both Atlassian Server and Cloud environments.

Installation and configuration of JIRA, Confluence, and JSM on Windows & Cloud platforms.

Proficient in configuring Issue Types, Workflows, Screens, Custom Fields, Permissions, Issue Security Levels, and Notification Schemes for JIRA Projects. Customization of workflows, screens, and fields in JIRA based on client requirements.

Creation of custom dashboards, advanced filters, and formula- based fields in JIRA.

Implementation of Permission Schemes to restrict user access at the project level.

Proficient in creating Spaces, Pages, Child Pages, and Templates in Confluence, and installing various plugins for project and issue management.

Experience in upgrading applications and plugins, ensuring synchronization with the old production environment.

Having exp in JIRA Automation using Triggers, Conditions & Actions.

Management and configuration of various Atlassian tools including JIRA, Confluence, and Bit bucket for Agile development processes.

Strong understanding of Agile methodologies and processes.

Basic knowledge in Bit bucket & Git SVN tools.

Working on JIRA Automation in Triggers, Conditions & Actions.

Having exp in email configuration Incoming & Out going emails.

Created new JIRA users and groups, assigned roles, and managed permissions based on project requirements.

Working JIRA Automation using Triggers, Condition & Actions.

Conducted regular JIRA re-indexing to ensure data integrity and system performance.

Implemented and customized JIRA workflows using advanced features such as post functions, conditions, and validations.

Configured field configurations, notification schemes, screen schemes, and permission schemes for JIRA projects.

Education Qualification

• B. Tech (EEE) at JNTUA.

Professional Experience:

• Working as JIRA Administrator (Atlassian consultant) at RIME Soft Pvt Ltd from Jan 2024 to till date. T ools and Platform

• Primary Skills : JIRA, JSM, JWM, Confluence, Bit bucket & Agile methodology.

• Operating System : Windows & Atlassian Cloud.

• Web Services : REST, Tomcat.

• Build Tools/IDE : Git desktop and Jenkins

• Web Server : Tomcat

• Tools : Agile, ITSM, ITIL, SDLC.

Hands on Experience:

Project Synopsis:

Project #2 : OpenText

Role : JIRA Developer

Environment : Windows & Atlassian Cloud

Technology : JIRA, JSM, JWM, Confluence, Bit bucket & Agile. Tools Used : Postman, Bitbucket.

Description:

Opentext since its inception in 2011 as a destination of choice for the Software Delivery & Maintenance Communities. We have helped them adopt & integrate DevSecOps processes and tools to accelerate software development life cycle. This has evolved over the last couple of years to accelerate the adoption of Digital Transformation with DevSecOps.

Responsibilities and contributions:

• Atlassian Systems Lead handling JIRA, Confluence, Service desk, Bit bucket and JIRA Agile.

• Worked on JIRA customization such as creating Issue type schemes, Complex Workflows, Field Configurations. Experience in development with Perl, Python, Power Shell or other scripting languages.

• Setup Continuous Integration environment using Jira, Bamboo, Bitbucket and Groovy script.

• Customized both JIRA and Confluence to integrate into the pre-existing systems with an eye

• towards making the programs extensions of their systems, and not hindrances to their systems.

• Evaluated existing architecture and implemented technical changes based on Atlassian best practices.

• Implementing a Continuous Delivery framework using Jenkins in Linux environment.

• Implemented a unique version control system in the binary repository (Artifactory) to version binary files.

• Monitored monthly performances of 400+ portfolios, detected potential risk factors to report to higher management.

• Setup Jira "Time sheet Report" plugin, to help users for time-tracking on their dashboards using a JQL or by configuring manually.

• Worked as team JIRA administrator providing access, working assigned tickets, and teaming with project developers to test product requirements/bugs/new improvements.

• Assisted portfolio management in defining portfolio/project scope, resource demand, benefits and risks during the discovery phase spearheaded discovery efforts.

• Created custom dashboards, advance filters and formula-based fields.

• Implemented and managed, as Configuration Manager, builds and source code branching as well as QC and integration testing environments.

Declaration:

I do hereby confirm that the information given above is true to the best of my knowledge and belief. POOJARI DILEEP

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