Customer Service Data Entry
Resume:
Rae Robinson
Los Angeles, CA ****2
**************@*****.***
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Skills
● Customer Service Excellence
● Conflict Resolution
● Communication & Active Listening
● Problem Solving & Critical Thinking
● Team Collaboration & Leadership
● Time Management & Organization
● Microsoft Office Suite (Word, Excel, PowerPoint)
● Multitasking in High-Pressure Environments
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Experience
Customer Service Representative
May 2023 - March 2024, The Home Depot; Shreveport, LA
● Assisted customers by answering questions, regarding products, services, and promotions, both – story and over the phone.
● Process transactions and manage, returns or exchanges in compliance with company policies.
● Provided expert advice on product selection, resulting in increase customer satisfaction and repeat business.
● Contributed to store merchandising efforts and maintain a clean, organize work environment.
Customer Service Liaison
January 2022- December 2022, Renewal by Andersen; Spokane, WA
● Serve as the primary point of contact for customers, addressing inquiries and providing resolutions for issues, related to product orders, installation, and service.
● Maintain a high level of customer satisfaction through clear communication ineffective problem – solving techniques.
● Track and resolve customer complaints, ensuring issues are handled in a timely and professional manner.
● Coordinate between departments to ensure seamless service experience for customers.
Logistics Readiness Airman
December 2017 - December 2021, United States Air Force; Lackland TX
● Trained in logistics, communications, and security, demonstrating adaptability and attention to detail.
● Operated and maintained the air refueling pod, ensuring operational, efficiency, and safety.
● Collaborated with team members to complete mission objectives in hi-precious environments.
● Safeguarded confidential information
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Education
Tuskegee University / aimed for: Bachelors of Science in Computer Science
August 2015 -June 2017, Tuskegee, AL
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Awards
● Security Clearance: Top Secret
● Fairchild's Finest Airmen Award
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