Customer Service/Hospitality

M A D I S O N C L A R K

E D U C A T I O N

Miami Dade College

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S K I L L S

Customer Service & Guest

Relations, Verbal & Written

Communication, POS & Front

Desk Systems, Time Management

& Multitasking, Food Handling &

Safety Procedures, Team

Collaboration & Leadership,

Cleanliness & Organization

W O R K E X P E R I E N C E

P R O F I L E

Dedicated and adaptable professional with extensive experience in customer service, hospitality, and food service. Known for excellent communication skills, strong attention to detail, and the ability to thrive in fast-paced environments. Committed to providing exceptional guest experiences and maintaining a professional, welcoming atmosphere. CPR, First Aid & AED certified.

678/613/7042

Miami, Florida

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A W A R D S &

C E R T I F I C A T I O N S

•First Aid/CPR/AED Certification

•Forklift Certification

•Servsafe Food handlers Card

C O N T A C T

GED

P R E P C O O K H E L L ' S K I T C H E N – M I A M I, F L A U G 2 0 2 3 – M A Y 2 0 2 5

· M A I N T A I N E D H I G H S T A N D A R D S O F K I T C H E N S A N I T A T I O N A N D C L E A N L I N E S S .

· O R G A N I Z E D W A L K - I N S A N D P R E P P E D I N G R E D I E N T S I N C L U D I N G S A U C E S, G A R N I S H E S, A N D P R O T E I N S .

· S T R E N G T H E N E D M U L T I T A S K I N G A N D O R G A N I Z A T I O N A L S K I L L S I N A H I G H - V O L U M E, F A S T - P A C E D K I T C H E N .

S E R V E R / H O S T E S S M A M A J E N N I E ’ S I T A L I A N R E S T A U R A N T – M I A M I, F L J A N 2 0 2 3 – 2 0 2 4

· W E L C O M E D G U E S T S, M A N A G E D S E A T I N G A R R A N G E M E N T S, A N D E N S U R E D T I M E L Y S E R V I C E .

· A S S I S T E D W I T H F O O D O R D E R S A N D M A I N T A I N E D A P O S I T I V E D I N I N G E X P E R I E N C E . S U S H I C H E F / L I N E C O O K K U R A S U S H I – A V E N T U R A, F L F E B 2 0 2 2 – A U G 2 0 2 2

· T R A I N E D A C R O S S M U L T I P L E S T A T I O N S I N C L U D I N G U R A M A K I, N I G I R I, T E M P U R A, A N D D E S S E R T S .

· A S S I S T E D I N B A C K - O F - H O U S E P R E P A R A T I O N A N D F I S H F I L L E T I N G . F I S H M O N G E R K R U D O – A V E N T U R A, F L N O V 2 0 2 1 – F E B 2 0 2 2

· P A C K A G E D A N D S O L D F R E S H S E A F O O D, M A I N T A I N I N G Q U A L I T Y S T A N D A R D S .

· P R O V I D E D K N O W L E D G E A B L E R E C O M M E N D A T I O N S T O C U S T O M E R S . C U S T O M E R S E R V I C E R E P R E S E N T A T I V E D E Z E R L A N D P A R K – M I A M I, F L S E P 2 0 2 1 – N O V 2 0 2 1

· D E L I V E R E D T A I L O R E D S O L U T I O N S T O C U S T O M E R N E E D S A N D R E S O L V E D A T T R A C T I O N - R E L A T E D I S S U E S .

· P R O M O T E D F A M I L Y - F R I E N D L Y E X P E R I E N C E S A N D M A X I M I Z E D G U E S T S A T I S F A C T I O N . C R E W M E M B E R C H I P O T L E M E X I C A N G R I L L – M I A M I, F L M A Y 2 0 2 1 – J U L 2 0 2 1

· C R O S S - T R A I N E D I N M U L T I P L E R O L E S, E M P H A S I Z I N G T E A MWORK A N D F O O D Q U A L I T Y .

· B U I L T P O S I T I V E R E L A T I O N S H I P S W I T H C U S T O M E R S T H R O U G H E X C E L L E N T S E R V I C E . W A I T R E S S T H E C A R R O T – M I A M I, F L D E C 2 0 2 0 – M A R 2 0 2 1

· P R O V I D E D F R O N T - O F - H O U S E S E R V I C E A N D A S S I S T E D I N P R E P A R I N G S M O O T H I E S A N D M E N U I T E M S .

H O S T E S S / S E R V E R C R A C K E R B A R R E L – M O R R O W, G A N O V 2 0 1 9 – M A R 2 0 2 0

· G R E E T E D G U E S T S, M A N A G E D S E A T I N G F L O W, A N D M A I N T A I N E D A C L E A N, I N V I T I N G E N V I R O N M E N T .

· D E L I V E R E D P R O M P T A N D C O U R T E O U S S E R V I C E T O D I N E R S . E N T R E P R E N E U R – H A I R S T Y L I S T S E L F - E M P L O Y E D – M O R R O W, G A D E C 2 0 1 8 – M A R 2 0 2 0

· B U I L T A L O Y A L C L I E N T B A S E T H R O U G H Q U A L I T Y H A I R S T Y L I N G A N D W O R D - O F - M O U T H R E F E R R A L S .

· M A N A G E D S C H E D U L I N G, S E R V I C E Q U A L I T Y, A N D C L I E N T S A T I S F A C T I O N .

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