Data Center Jira Administrator

Srinivasulu K

Jira Administrator and Developer

**************@*****.*** +91-938******* Bangalore, Karnataka, IND WORK EXPERIENCE

Proven experience of 4+ years working with Atlassian Tools, such as Jira Software

(JSM, JWM), Confluence, Bitbucket, ITIL, ITSM, and Agile methodologies on Windows and Atlassian Cloud platforms.

Expertise in Jira Administration, including installation, upgrades, migrations, and merging of Jira and Confluence instances.

Skilled in Jira customization, including Issue Types, Workflows, Screens, Custom Fields, Permissions, Issue Security Levels, and Notification Schemes to meet business requirements.

Proficient in Jira development using Groovy Script with the Script Runner plugin for advanced workflow automation.

Hands-on experience in Jira Automation, including Triggers, Conditions, Actions, and reducing manual effort through automation.

Experience in Jira REST APIs via Postman for automation, data retrieval, and integrations with third-party applications like Slack, Microsoft Teams, and ServiceNow.

Expertise in email configuration (incoming & outgoing emails) and implementing Application Links for seamless tool integration.

Strong knowledge of JQL (Basic & Advanced) for creating custom filters, boards, and dashboards to improve reporting and tracking.

Configured and managed Jira Service Management (JSM) ITSM frameworks, aligning with ITIL best practices for Incident, Problem, and Change Management.

Extensive experience in UI customization using Web Fragments and REST API to modify Jira interface elements and enhance user experience.

Installed, configured, and tested various marketplace add-ons like JSU, JMWE, Structure, Dynamic Forms, Configuration Manager for Jira, and more for enhanced functionality.

Strong experience in Agile, ITIL, ITSM, and SDLC methodologies, assisting Scrum teams in Sprint backlog preparation and Agile project execution.

Created Scrum, Kanban, and Basic projects for different business needs, ensuring efficient Sprint and Epic management.

Established project-level and role-based permissions to ensure data security and controlled access.

Developed custom reports and dashboards using Jira’s built-in tools and external integrations like Power BI for data-driven decision-making.

Performed Jira data migration from on-premises to Atlassian Cloud, ensuring data integrity and system stability.

Hands-on experience with Jira add-ons like Bitbucket and Structures for advanced project planning, portfolio management, and customized reporting.

Created new JIRA users and groups, assigned roles, and managed permissions based on project requirements.

Developed and maintained Bitbucket repositories, created branching strategies, and integrated Jira with Bitbucket for efficient Devops workflows.

Configured CI/CD pipelines using Bitbucket Pipelines for seamless deployment and automation.

Experience in troubleshooting Atlassian applications, resolving performance issues, and providing technical support for Jira, Confluence, and Bitbucket.

Implemented SLA policies in Jira Service Management to meet business and IT service expectations.

Troubleshot Jira, Confluence, and Bitbucket performance issues, optimized indexing, and improved application response times.

Led migration projects, moving Jira and Confluence from Data Center to Cloud while ensuring zero downtime and data consistency.

Experience in Atlassian Access Administration, implementing enterprise-level security and compliance configurations.

Strong understanding of Agile Release Management, working closely with development teams to streamline Jira workflows and deployments. EDUCATION

Graduated with a Bachelor of Commerce (B.Com) in Computer Applications Rayalaseema University.

PROFESSIONAL EXPERIENCE

Jira Admin and Developer at ACCENTURE (via Linova Info Pvt Ltd) from January 2021 to the present.

TOOLS AND PLATFORM

• Primary Skills : Jira, Confluence, Bitbucket, JSM, JWM

• Operating System : Windows, Atlassian Cloud.

• Database : SQL, MySQL.

• Integration Platforms : ServiceNow (SNOW).

• Web Services : REST API, BigPicture.

• Build Tools/IDE : Git Desktop

• Methodologies & Frameworks : Agile, ITSM, ITIL, SDLC PROJECT SYNOPSIS

Project #2

Client

: ELP Aviation.

Role : JIRA Administrator & Developer.

Environment : Windows & Atlassian Cloud.

Technology : JIRA, JSM, JWM, Confluence, Bitbucket & Agile. Tools Used : Postman, Bitbucket.

Description:

ELP Aviation, Inc. specializes in developing custom software solutions for the aviation industry. The company comprises airline and software experts dedicated to enhancing operational efficiencies, facilitating crew interactions, and improving airline profitability. Responsibilities and contributions:

Atlassian Systems Lead handling JIRA, Confluence, Service desk, Bit bucket and JIRA Agile.

Customized Jira with complex workflows, issue type schemes, and field configurations.

Experience in development with Python or other scripting languages.

Created and Modifies Existing Permissions schemes, Screen schemes and Notification schemes for all projects as per Team's requirement.

Creating project for testing team based on Zephyr plug-in.

Implementing a Continuous Delivery framework.

Working on JIRA Agile projects like Creating Scrum / Kanban boards, configured columns, Filters and Reports for Sprints.

Creating a change requests, work orders and problem tickets and getting approvals from higher officials.

Connected to the mercurial repository on Bit bucket for overview of source code and also setup Crucible for code review.

Worked on JIRA installation and upgrade and Performed JIRA configuration and Achieved JIRA setup for Help desk / Tickets.

Created users on Active Directory, synced the users on Jira and assigned groups and spaces Monitor Jira logs when performing migrations, troubleshooting users/system issues.

Worked on JIRA Service Desk workflow which includes project workflows, screen schemes and permission schemes. Up gradation and Migration of JIRA, Stash/ Bit bucket, Bamboo. And Performed JIRA, Bitbucket upgrades and migrations.

Managed user and group permissions within JIRA, ensuring secure and efficient access control.

Project #1

Client

: Cotiviti.

Role : JIRA Administrator.

Domain : Healthcare and financial services.

Technology : JIRA, JSM, JWM, Confluence, Bitbucket

Description:

Cotiviti is a US-based company for whom we developed and supported custom Change, Emergency, and Incident modules, following Agile methodology for automotive software development platform across both Windows and Cloud environments. Responsibilities and contributions:

Served as the JIRA Systems Support for the international JIRA/Confluence, infrastructure including all associated programs, plugins, and systems.

Set up a Continuous Integration environment using Jira, Bamboo, Bitbucket, and Groovy scripts. And Customized both JIRA and Confluence to integrate seamlessly into the existing systems, ensuring they functioned as extensions rather than obstacles.

Evaluated the existing architecture and implemented technical improvements based on Atlassian best practices.

Implemented a unique version control system in the binary repository to manage binary file versions. Monitored the monthly performance of 400+ portfolios, identified potential risk factors, and reported them to higher management.

Configured the Jira "Timesheet Report" plugin, enabling users to track time on their dashboards using JQL queries or manual configuration.

Worked as a JIRA administrator, managing user access, handling assigned tickets, and collaborating with project developers to test product requirements, bugs, and new improvements.

Assisted portfolio management in defining portfolio/project scope, resource allocation, benefits, and risks during the discovery phase.

Created custom dashboards, advanced filters, and formula-based fields to enhance reporting capabilities. Customized and branded JIRA (both Server and Cloud) as per the company’s requirements.

Managed configuration, build processes, and source code branching, ensuring quality control and integration testing environments.

Installed and managed plugins for JIRA and Confluence in a production environment, along with JIRA add-ons.

Monitored and supported daily activities of multiple Scrum teams to ensure alignment with Agile principles.

DECLARATION:

I do hereby confirm that the information given above is true to the best of my knowledge and belief.

Srinivasulu K

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