Data Center Technical Support

Syed Haris

*************@*****.*** 331-***-****

Aurora, IL 60506

SUMMARY

I am an ambitious and dedicated IT/Datacenter Technician whose expertise spans across diverse computer domains. I thrive on collaboration and effective communication, while also demonstrating the ability to work autonomously with meticulous attention to detail. Adaptability under pressure is a hallmark of my approach, and my genuine passion for technology fuels my continuous growth as a technical professional.

SKILLS

● Knowledge of Data Center

● Diagnose Network Issue

● Hardware & Software (Troubleshoot & Repair)

● Credentials Management

● Server Rack Installation

● Technical Support

● Fiber/Copper Cabling

● Windows Operating Systems (7-11)

● Diagnostics Expertise

● Documentation and Reporting

● Troubleshooting and Diagnosis

● Image Processing Management

● MS Office 365

● Patching

● Microsoft Active Directory Services

● Problem and Issue Resolution

● Service Ticket Accuracy

● Expert in Desktop Support

EXPERIENCE

Data Center Technician

Rackspace Technologies Elk Grove, IL July 2024 - Current

• Customer Configurations within the Data Center Environment has been configured and deployed to specification.

• Utilize custom management software and internal ticketing system to provide customer support.

• Complete customer configuration installations; including hardware modification, operation system.

• Installation, mounting of device within the cabinet and completion of all required cabling.

• Install, terminate and test all structured cabling within data center environment adhering to industry standard.

• Pull, route and dress all CAT 5e, CAT 6, Mutli-Mode or Single-Mode fiber cabling within the data center environment adhering to industry standards.

• Terminate CAT 5e and CAT 6 Cable per requirements as straight-through crossover or rollover.

• Troubleshoot copper and fiber structured cabling to resolve connectivity issue.

• Install pre-terminated multi-mode and single-mode fiber between fiber patch panels, network or storage devices and customer servers.

• Copper and Fiber cabling installed and terminated in a manner that ensure the highest standards both functionally as well as aesthetically.

• Troubleshooting and problem solving capabilities lead to accurate and timely resolution of technically events.

• Experience with Cisco ASA and ASA-X series firewalls, 5F BigIP and Barcode ADX series load balancer and Alert Logic IDS

IT /Data Center Technician

Insight Enterprises Hanover Park, IL Jan 2021- July 2024

• Installation and troubleshooting of computer/server hardware in data center rack and office space.

• Maintaining and tracking hardware inventory.

• Working on tickets assigned and providing timely resolutions based on SLA as per the SOP's.

• Changing and repairing network cables.

• Performed necessary hardware and peripheral repairs. This includes, but is not limited to, identifying the problem, and determining the most efficient and cost-effective way to resolve it, keeping customer's downtime to a minimum.

• Installs and tests system hardware at the customer site. This includes, but is not limited to, setting up the hardware, testing it to make sure it is working, identifying system hardware problems, and following any special instructions.

• Completes all required documentation involved in services call to ensure accurate billing, and timely return of defective products/parts, with respect to warranty or contract. This includes completion of required Insight and vendor paperwork, defective products/parts, and paperwork according to Insight policies and procedures.

• Identify system hardware problems and determine the most efficient and cost-effective way of resolving the problem and other duties as assigned.

• Doing Imaging/WOS, re-imaging software, diagnostics, and virus scan.

• Installation and troubleshooting of computer/server hardware in data center rack and office space.

• Order Parts for HP, Lenovo, and DELL Units.

• Maintained inventory of IT supplies by checking and documenting levels regularly.

• Responded to support tickets within an established timeframe to improve customer service.

• Assisted in technical support process refinement to improve customer service and support.

• Directly Handling UHG Clients for all their Hardware/Software Issues. EDUCATION AND TRAINING

Bachelor of Science: Information Technology

● Karachi University Karachi, Pakistan June 2010

Contact this candidate