Business Analyst Systems

Deb Cagni

• Camp Hill PA, ***** • 717-***-**** • *********@*****.***

1

Professional Summary

Having a diverse range of experience as a Medical Laboratory Scientist, Application Systems Analyst, Business Analyst, and Woman’s Health Surgery Coder, I am a fast learner and motivated to use my skills and experience in collectively achieving the company’s goals and values.

Work History

Penn State Health Holy Spirit Hospital – Camp Hill, PA (November 2024 to January 2025)

• Medical Laboratory Scientist

• Perform a variety of routine and complex procedures using established criteria to provide quality clinical information. Verifies analytic accuracy, precision, sensitivity and linearity for test methods.

• Operate and maintain instrumentation. Recognizes problems with quality control and test procedures and takes appropriate action to ensure quality clinical information.

• Serves as a consultant to medical laboratory technicians, phlebotomists, other health care providers, as needed.

• Participates in continuing education.

• Process patient specimens in accordance with laboratory policies and procedures and within the expected time frames.

Hershey Medical Center, Hershey PA (November 2020 to January 2024)

• Medical Laboratory Scientist

• Perform a variety of routine and complex procedures using established criteria to provide quality clinical information. Verifies analytic accuracy, precision, sensitivity and linearity for test methods.

• Operate and maintain instrumentation. Recognizes problems with quality control and test procedures and takes appropriate action to ensure quality clinical information.

• Serves as a consultant to medical laboratory technicians, phlebotomists, other health care providers, as needed.

• Participates in continuing education.

Deb Cagni

• Camp Hill PA, 17011 • 717-***-**** • *********@*****.*** 2

• Process patient specimens in accordance with laboratory policies and procedures and within the expected time frames.

HM Health Solutions (July 2019 to December 2019 / Temp Position)

• Associate Project Manager

• Regularly monitor the volume, duration, and severity of enhancements submitted by client,

• Work with business leaders to appropriately analyze and prioritize/rank enhancements for approval,

• Provide regular status reporting on all tickets to leadership,

• Report, monitor and maintain enhancement hours and budget,

• Report, monitor and manage service level performance between HMHS and Health Plan business area.

Good Samaritan Hospital of Lebanon PA (Total Employment: Oct 2010 to March 2019)

Company Overview: Position dissolved due to WellSpan merger and relocation of IT to York, PA after install of Epic for enterprise unification.

• Application Systems Analyst (May 2017 to March 2019)

• Lab lead for middleware Data Innovations and Epic Super User.

• Conducted testing to ensure that the systems work as expected and troubleshoot technical issues,

• Conducted training sessions with End Users,

• Liaison between IT and Lab to resolve issues,

• Maintained and tested Data Innovations for instrumentation for new instruments and any upgrades.

• Reporting Analyst, and Lab billing specialist.

• Maintained the WellSpan Laboratory Website through Umbraco.

• Laboratory IMS Coordinator (October 2010 to May 2017)

• Responsible for the management of laboratory information system and HL7 instrument interfaces for the main lab, Pathology, and Blood Bank and act as a liaison between end users and vendor.

Deb Cagni

• Camp Hill PA, 17011 • 717-***-**** • *********@*****.*** 3

• Maintain reporting to various other hospital systems.

• Provided testing, trouble shooting, documentation, analysis, validation, and installation of the applications as well as the HL7 interfaces with the HIS and instrumentation.

• Project management and training for all aspects of LIMS upgrades as well as new users.

• Provide application support for printers and label printers.

• Worked with hospital clinical staff to identify the functional capabilities of the Hospital Information System, investigate causes of system malfunctions, troubleshoots source of errors.

• SME for clinical lab for integration of new hospital system. Hershey Medical Center, Hershey PA (Total Employment: 8/1999 to 10/2010)

• Business Analyst - Revenue Cycle Support (October 2007 to October 2010)

• Development and management of access databases for various reporting and supervision objectives;

• Acted as a liaison among stakeholders within the Revenue Cycle in order to validate, communicate, and teach requirements for changes to business processes, policies, and information systems.

• Analyzed business processes and made improvements in either the process itself or system when necessary.

• Develop process flows using Visio.

• Business Analyst/Transaction Master Coordinator (February 2007 to October 2010)

• Maintain the Professional Transaction Master;

• Act as backup for the Hospital Transaction Master;

• Professional Coder in Women's Health (January 2005 to February 2007)

• Code and bill surgeries for Gynecology, Gynecology/Oncology, and IVF;

• Inpatient coding and billing for Obstetrics and Maternal Fetal Medicine;

• Medical Technologist II (ASCP), HLA Department (August 1999 to January 2005)

• Cadaver donor testing, cross matches, DNA analysis, HLA typing and QC maintenance;

• Tech II Responsibilities in QA/QC department.

• Further Employment History and References- Supplied upon request. Deb Cagni

• Camp Hill PA, 17011 • 717-***-**** • *********@*****.*** 4

Education

• Master in Project Management with Diploma in Expertise in Coaching – April 2020. ENEB Business Academy

• Six Sigma Lean Black Belt Professional Certification – March 2019. Management and Strategy Institute.

• Community Psychology and Social Change (Emphasis in Organizational Change) - 2009 to 2010

• Penn State Harrisburg, Middletown, PA (Completed 15 Credits)

• Medical Coding and Billing Course - 2004. Advanced Edition, Virtual Learning Center.

• Medical Laboratory Science, Allegheny General Hospital – August 1996 to 1997

• Allegheny University of Health Sciences, Pittsburgh, PA

• Bachelor of Science in Biology August 1992 to May 1996. University of Pittsburgh at Johnstown, Johnstown, PA

Skills

• Multiple years of diverse experience in various areas of the clinical laboratory

• Proficient in Procedure and Policy writing/documentation.

• Proficient in consolidating and reporting data from multiple access points;

• Proficient with Microsoft Office (including Excel, Access (SQL), and Visio) and Crystal;

• Software handling

• Process Improvement

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