Client Service Customer
Resume:
Madison Etzweiler
Veterinary Receptionist
Phone 774-***-****
Email **************@*****.***
Address Thorndike, MA 01079
PROFESSIONAL SUMMARY
Experienced in client service and animal care, bringing strong communication and multitasking skills. Skilled in handling animals and providing compassionate service in high-pressure environments. Eager to learn and adapt, with a focus on customer and patient care.
SKILLS
Good communication
Works well with others
Eager to learn new skills
Knows how to handle and work with animals
Owned exotic and non-exotic animals for years
Knowledgeable about both exotic and non-exotic animals
Complaint handling
Customer focus
Call triage
Calm and professional under pressure
Multitasking
EXPERIENCE
CLIENT SERVICE REPRESENTATIVE/VET ASSISTANT — VCA Animal Hospital
South Hadley, MA, March 2022 - Present
Check clients in and out
Go over invoices and estimates with clients
Sell and order pet food and medications
Provide compassionate and exceptional customer service
Being able to work in high stress environments
Manage multiple phone lines
Help clean and stock exam rooms
Pulling vaccines
Knowledge of veterinary medical terminology
Filling medications
Helped assist with multiple euthanasia's, and having compassion explaining the process
Uploading and updating vaccine/medical records
Help assist going over discharge from surgical procedures
CHILDREN'S MINISTRY VOLUNTEER — LifeChurch
US, September 2015 - March 2022
Took care of children from the ages of 3 months to 10 years old
Worked with others
Learned to put others before myself
Implemented strategies for disciplining students when necessary while maintaining a positive atmosphere.
Communicated regularly with teachers regarding student progress and behavior issues.
JUNIOR ACHIEVEMENT WESTERN MASS — Dream Today
US, June 2019 - August 2019
Created and Co-ran small business
Handled money on a close proximity
Customer service
Digital networking
Worked and communicated with others in a close proximity
EDUCATION
GED
— THE LITERACY PROJECT
May 2022
HIGH SCHOOL DIPLOMA IN ACQUIRING
— BAY PATH REG. VOC. TECH. H.S.
Jan 2019
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